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AKTIIA - Customer Service Agent - French

Aktiia  was founded out of a passion to create the best solution for the diagnosis and management of high blood pressure.

We are an early-stage, venture-backed startup that has developed and brought to market the world’s first continuous blood pressure monitor.

Our technology is based on 15 years of research by our founders at the prestigious Swiss research institution, CSEM. Aktiia's solution has been validated through extensive clinical trials and received the CE Mark as a Class IIa medical device giving us access to 43 countries worldwide.

To support our accelerating revenue growth and ambitious product roadmap, we are seeking a Customer Support Agent to join our team.

CUSTOMER SUPPORT AGENT

Responsibilities

Responding to customer queries in a timely and accurate way, via email or phone.

Identifying customer needs and helping customers use specific features.

Analyzing and reporting product malfunctions.

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Engineering, Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

Support Customer Support Manager in defining procedures, policies and standards.

Your profile

You have a proficiency / fluent level of French.

You have an advanced or fluent English level.

BSc in Information Technology or relevant diploma.

Proven working experience in Customer Support.

Prevoius experience with customer engagement platforms like Freshdesk, Jira, Zendesk, Kustomer, Salesforce, etc

Excellent problem-solving skills.

Familiarity with debugging and troubleshooting hardware and software products.

Awareness of the industry’s latest technology trends and applications.

Effective prioritization (able to juggle responsibilities across multiple issues).

Excellent time management skills with a strong sense of urgency.

Strong client-facing and communication skills.

Multi-tasking abilities.

Patience when handling tough cases.

If you are a top performer who is looking for an exciting, fun environment and are motivated by mission, join us in Switzerland and help change the way hypertension is measured and managed for almost a billion hypertensive people worldwide.

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    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

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    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

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