As a CRE (CC Advisor) for Bentley, you will be responsible for ensuring all key performance measures are met.
As a member of the Bentley Contact Centre team in Manchester, you will handle all contacts (Inbound & Outbound) direct from customers on behalf of Bentley through a range of multi-channel sources (Phone, Mail, Email, Social Media, Bentley App). You will support the team by providing both customer journey management and prospecting communications as well as working closely with the Bentley dealer network.
You will be competent in answering all customer queries from the most basic to complex technical enquiries and ad-hoc tactical campaign management.
Quality will always be at the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key – delivering expertise and exceptional service.
You will work alongside the Management team to meet the expectation of Bentley (adherence of SLA’s & KPI’s) while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values.
The multilingual teams will consist of Customer Relation Executives with the following languages: English, French, German, Spanish, Italian, Russian, Arabic and Mandarin.
Key Responsibilities
Deal with all consumer contacts (Inbound and Outbound – Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team
Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or on-going issues
Attend briefing sessions (internally and externally) in order to gain an understanding of Clients’ requirements (New products/ New cars/ Brand Knowledge)
Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills
Demonstrate a commitment to improving the consumer experience
To have excellent organisational skills with the ability to prioritise and monitor your own workload effectively
To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA’s
To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally
Escalate calls promptly to the next appropriate person, when necessary
To maintain a high standard of productivity at all times
Expertly handle objections and customer concerns
Adherence to GDPR and data breach processes
All administrative duties in line with the role
Knowledge and Experience Required
Native level of spoken/written Levantine Arabic as well as fluent spoken/written English
Educated to GCSE standard including Maths and English
Ability to deal with demanding customers and escalations
Energetic, motivating and positive individual
Basic computer skills & accuracy in data capture
Confident telephone manner, demonstrating good communication and listening skills
Energetic, motivating and positive individual
Good grammar and email writing skills (In region language/ English language)
What we offer
Working hours: 37.5 hours a week, work shift patterns, Sunday - Thursday, 7:00 am -15:15 pm / 10:00 am- 18:15 pm
Must be able to work on Sunday's
Salary: £21,400 gross per year
You will work from home temporarily due to the current COVID-19 situation, so fast internet connection is a must.
Must be comfortable dealing with High Net Worth Customers, with a minimum of 2 years Contact/Call centre experience.
Ideally, you will have some experience of working from home or be prepared to discuss how you will be able to work efficiently from home.
You will live close to the Manchester, Didsbury area.
Start Date: March 2021
Location: Manchester, UK
About Us:
CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
We are looking forward to your application!
Are you passionate about delivering an outstanding customer experience? We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.
What will you be doing?
Providing an outstanding customer experience through every customer interaction
Handling telephone, email and chat queries and ensuring that all customer & client needs are met in a timely and professional manner
Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
Embracing our company values and acting as a brand ambassador
What are we looking for?
A native level of Dutch with exceptional grammar and spelling skills (Knowledge of other languages is a plus).
High level of English (both written and spoken)
Genuine passion for delivering outstanding customer service
Previous experience in a customer-facing role or a call centre environment would be a plus
Flexibility, adaptability and ability to multi-task
Confidence and an enthusiastic telephone manner
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
Strong team spirit and a “can do” attitude
What do we offer?
Full -time contract (39 hours/week)
Fixed Schedule: Monday-Friday 9:00 to18:00
Salary: 18.000€ gross per year
Start date: March/2021
24 days holiday per year on a full-time basis
Being part of a constantly growing company & team, with endless opportunities for career development
A modern, international & friendly working environment – one of the best in the city!
Work hard and have fun! We offer a variety of social events throughout the year
Corporate discounts at local bars, cafes, restaurants and health & well-being outlets
Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!
Location: Barcelona, Spain
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
We are looking forward to your application!
Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?
If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!
Our client – New Balance – believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.
What will you be doing?
Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email
Working alongside the Management Team to meet deadlines and achieve goals
Living and breathing the company values; you will be a brand ambassador
Becoming an expert on all things New Balance
Working in a fast-paced environment and showing off your multi-tasking skills
Maintaining a high level of attention to detail and being meticulous & vigilant
Personalising the customer experience – finding the right tone for each situation
What are we looking for?
A native level of Portuguese with strong grammar and spelling skills.
Fluent level of English (both written and spoken).
Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible
High energy, drive and a friendly personality
If you are a sporty people (runners, football players, tennis players, hikers…) it will be a plus.
Resourcefulness and confidence to take the initiative in a fast-paced environment
A strong team-work ethic and a “can do” attitude
What do we offer?
Part -time contract (20 hours/week)
Schedule: between 10:00 and19:00
Salary: Pro-rata of 16.000€ gross per year (amount for 39hours/week)
Start date: 22/03/2021
24 days holiday per year on full time basis
Being part of a constantly growing company & team, with endless opportunities for career development
A modern, international & friendly working environment – one of the best in the city!
Work hard and have fun! We offer a variety of social events throughout the year
Central location in Barcelona with great transport links
Corporate discounts at local bars, cafes, restaurants and health & well-being outlets
Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!
Location: Barcelona, Spain
About Us
CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
We are looking forward to your application!
Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?
If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!
Our client – New Balance – believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.
What will you be doing?
Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email
Working alongside the Management Team to meet deadlines and achieve goals
Living and breathing the company values; you will be a brand ambassador
Becoming an expert on all things New Balance
Working in a fast-paced environment and showing off your multi-tasking skills
Maintaining a high level of attention to detail and being meticulous & vigilant
Personalising the customer experience – finding the right tone for each situation
What are we looking for?
A native level of German with strong grammar and spelling skills.
Fluent level of English (both written and spoken).
Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible
High energy, drive and a friendly personality
If you are a sporty people (runners, football players, tennis players, hikers…) it will be a plus.
Resourcefulness and confidence to take the initiative in a fast-paced environment
A strong team-work ethic and a “can do” attitude
What do we offer?
Part -time contract (25 hours/week)
Schedule: between 10:00 and19:00 - Afternoon shift
Salary: Pro-rata of 18.000€ gross per year (amount for 39hours/week)
Start date: 22/03/2021
24 days holiday per year on full time basis
Being part of a constantly growing company & team, with endless opportunities for career development
A modern, international & friendly working environment – one of the best in the city!
Work hard and have fun! We offer a variety of social events throughout the year
Central location in Barcelona with great transport links
Corporate discounts at local bars, cafes, restaurants and health & well-being outlets
Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!
Location: Barcelona, Spain
About Us
CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
We are looking forward to your application!
Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?
If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!
Our client – New Balance – believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.
What will you be doing?
Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email
Working alongside the Management Team to meet deadlines and achieve goals
Living and breathing the company values; you will be a brand ambassador
Becoming an expert on all things New Balance
Working in a fast-paced environment and showing off your multi-tasking skills
Maintaining a high level of attention to detail and being meticulous & vigilant
Personalising the customer experience – finding the right tone for each situation
What are we looking for?
A native level of Portuguese with strong grammar and spelling skills.
Fluent level of English (both written and spoken).
Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible
High energy, drive and a friendly personality
If you are a sporty people (runners, football players, tennis players, hikers…) it will be a plus.
Resourcefulness and confidence to take the initiative in a fast-paced environment
A strong team-work ethic and a “can do” attitude
What do we offer?
Full-time contract (39 hours/week)
Schedule: 10:00 to 19:00
Salary: 16.000€ gross per year
Start date: 22/03/2021
24 days holiday per year on full time basis
Being part of a constantly growing company & team, with endless opportunities for career development
A modern, international & friendly working environment – one of the best in the city!
Work hard and have fun! We offer a variety of social events throughout the year
Central location in Barcelona with great transport links
Corporate discounts at local bars, cafes, restaurants and health & well-being outlets
Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!
Location: Barcelona, Spain
About Us
CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
We are looking forward to your application!
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