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Slovakia - Lead Recruiter

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about: We’re People People.

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Lead Recruiter

What we do, is often less important than how we do it, so describing how we go about things at CPM, feels like a good thing to do.

After all, CPM, s purpose in life is to “inspire and influence human behaviour, - were not a business with a production line making things, we’re all about people

The Lead Recruiter role will be a key role to define, manage, and drive recruitment by considering and seeking to improve all aspects of the process.

To provide a professional and efficient service to clients and candidates, guiding your team to drive performance and meet all agreed client SLAs.

To work in collaboration with your colleagues and the Recruitment Business Partner to ensure that the resource within the team is appropriately planned and allocated to meet all client requirements across the organization through key peak periods supporting new business growth. Consistently demonstrating fair and consistent processes at all times to support our company DNA

What you will Achieve

  • Become the expert for your division, staying abreast of market trends and data and providing clients and the wider team with insight and advice.

  • Leverage all opportunities and avenues for candidate generation, using any agreed budgets to generate the best candidates.

  • Ensure 100% achievement of the agreed KPI’s with your client group.

  • Supporting, coaching and performance managing your team to develop and grow within their role

  • Design and assist your client group with interviewing and assessment days

  • Build strategic partnerships with your clients

  • Support clients with access to data and management reports as agreed with your client group.

  • Using all tools including Social Media platforms, to drive and create innovative ways to locate qualified individuals.

  • Highly organized and proficient in all google and Microsoft applications you´ll track performance and provide detailed reporting on your recruitment activities

What we look for

  • Proven successful recruitment experience

  • An understanding of recruitment systems and best practice methods

  • High level of resilience

  • Excellent IPS & communication skills

  • Excellent influencing skills

  • Consultative approach

  • Self-motivated

  • Professional manner

  • Creative approach to problem solving

  • Good attention to detail

  • Volume recruiting within an international contact center

  • Strong commercial awareness and the ability to report on ROI

  • Fluent in Slovakian along with C2 level of English both in verbal and written communication

  • Knowledge and experience to demonstrate the ability to support a new start up

  • Professional, proactive, positive and with a “can-do” attitude

  • Good computer skills and experience with MS Office

What you can expect from us

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

  • A Permanent Contract (Indefinite)

  • Highly competitive base salary depending on your level of experience that you will bring into this new position

  • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

  • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

  • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

  • Outstanding work location and facilities

  • Best in class people engagement activities and programs

  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

If you want to know more, then we are ready to meet you…….

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

MORE VACANCIES
MORE VACANCIES
  • Withings Customer Service Agent - French

    About the job

    Withings is premium developer of digital health and wellness smart devices and focus on delivering a premium level of customer experience to their customers.

    Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

    As a Customer Support Agent you will provide a superior customer experience in German through the following pillars:

    • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

    • Connected Services: Provide support, assistance, and guidance setting up connected products, troubleshooting, and reporting.

    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

    • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

    • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

    Desired experience and skills:

    • Have experience in the customer service industry and ideally a contact centre environment.

    • A fluent level of French (spoken and written) plus an advanced level of English.

    • Be well organised and able to prioritise your workload.

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

    What we offer:

    • Full-time contract (39hours/week)

    • Schedule: Monday – Friday between 9:00 am and 6:30 pm (*please note the opening hours are subject to change in future)

    • Salary, €21,000 per year

    • Being part of a constantly growing company and a brand new project with endless opportunities for career development

    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

    If you want to know more, then we are ready to meet you…….

    Who we are

    At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

  • Pepe Jeans Customer Service Agent- Portuguese and Italian

    Pepe Jeans Customer Support Agent (Portuguese + Italian)

    Would you like to be part of a true success story and work with one of the world’s most legendary denim brands that are constantly innovating and transforming the market? Are you passionate about delivering an outstanding customer experience?

    If so, this opportunity is for you!

    Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge and durable designs. From workwear to cowboy jeans to stylish every-day denim wear, they are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it. We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.

    What will you be doing?

    Resolving customer queries quickly, effectively and efficiently via telephone and email

    Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience

    Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately

    Wowing our customers with amazing brand knowledge and championing the brand at all times

    Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved

    Delivering a high-quality service, personalising communications to fit the customer’s individual style, brand values and the required brand tone of voice

    What are we looking for?

    A fluent level of Portuguese and Italian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    High level of English both spoken and written.

    Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    Confidence and an enthusiastic telephone manner

    Strong administrative skills with a keen eye for detail

    A professional outlook and proactive approach to problem solving

    A strong team-work ethic and a “can do” attitude

    What do we offer?

    Starting date: January, 2022

    Full-time contract (39 hours/week)

    Shift: Monday – Friday from 9am to 6pm

    Salary: 16.500€ gross per year

    600€ extra after completing 6 months

    24 days holiday per year on full time basis

    Being part of a constantly growing company & team, with endless opportunities for career development

    A modern, international & friendly working environment – one of the best in the city!

    Work hard and have fun! We offer a variety of social events throughout the year

    Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Premier Foods - Inbound Communicator - (Trainee/School Leaver)

    No experience is necessary (so perfect for school leavers) - This position will be working from home, anywhere in the UK”

    Job Purpose

    To provide exceptional customer experience, responding effectively through a variety of communication channels.

    You will work collaboratively with internal and external customers to resolve their enquiries in a professional manner and timely manner.

    You will understand the client’s vision and values and ensure that these are reflected on a daily basis.

    Key Responsibilities and Accountabilities:

    • To become a ‘product expert’

    • To professionally handle all contact channels on behalf of our client including inbound telephone calls; email; written communication and any other communication channels such as live chat as agreed with your Team Leader.

    • To accurately populate the campaign system/s as directed by your Team Leader online in a call.

    • To meet and exceed all quantitative and qualitative performance targets.

    • To conduct administration duties as directed by your Team Leader.

    • Attend training and briefing sessions (internally and externally) as necessary in order to gain an understanding of Client and Contact Centre requirements.

    • Attend ongoing training courses (internal and external) to maintain a high calibre of telephone and database skills.

    Knowledge and Experience Required:

    • Educated to GCSE/O’Level standard including Maths and English

    • Confident telephone manner, including good communication and listening skills

    • Ability to deal calmly and professionally with challenging calls

    • Computer literate

    • Accurate in data capturing

    • Exceptional grammar and letter writing skills

    What do we offer?

    • Working Days: Monday – Friday

    • Working Hours: 9 am - 5.00 pm

    • Salary: £16.5k rising to £17.5k upon accreditiation completion

    • Start Date – ASAP

    • Office Location: Thame

    About Us:

    CPM is an international agency specialized in contact centres and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

    We are looking forward to your application!

  • Withings Customer Service Agent - German

    About the job

    Withings is premium developer of digital health and wellness smart devices and focus on delivering a premium level of customer experience to their customers.

    Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

    As a Customer Support Agent you will provide a superior customer experience in German through the following pillars:

    • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

    • Connected Services: Provide support, assistance, and guidance setting up connected products, troubleshooting, and reporting.

    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

    • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

    • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

    Desired experience and skills:

    • Have experience in the customer service industry and ideally a contact centre environment.

    • A fluent level of German (spoken and written) plus an advanced level of English.

    • Be well organised and able to prioritise your workload.

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

    What we offer:

    • Full-time contract (39hours/week)

    • Schedule: Monday – Friday between 9:00 am and 6:30 pm (*please note the opening hours are subject to change in future)

    • Salary, €23,000 per year

    • Being part of a constantly growing company and a brand new project with endless opportunities for career development

    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

    If you want to know more, then we are ready to meet you…….

    Who we are

    At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.