Call us on

+44 (0)20 3481 1020

Request a call back

Image

Customer Service Agent - Norwegian/Swedish - Ref.CP

320-088

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

· Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

· Delivering exceptional, client-centred resolutions in a timely manner

· Offering an omnichannel service to our consumers via telephone, email, chat and social media

· Developing a sound understanding of the products and services offered by our client

· Embracing our company values and acting as a brand ambassador

What are we looking for?

· A fluent level of Norwegian or/and Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

· High level of English (both spoken and written)

· Genuine passion for delivering outstanding customer service

· Confidence and an enthusiastic telephone manner

· Ability to deal with sensitive calls with empathy

· Strong administrative skills with a keen eye for detail

· A professional outlook and proactive approach to problem solving

· A strong team-work ethic and a “can do” attitude

What do we offer?

· Part-time contract (20 hours/week)

· Fixed schedule: Monday to Friday morning between 09:00 and 14:00

· Salary: Pro-rata of 18.000 € gross per year (amount for 39 hours/week)

· Indefinido contract (1 month probation)

· Benefits: dental insurance, knowledge bonus (150€/month) after 1 month working in the campaign.

· Monthly bonus between €150 and €50 based on performance

· 24 days holiday per year on full time basis

· You will be working remotely but you must live in Spain

· Being part of a constantly growing company & team, with endless opportunities for career development

· A modern, international & friendly working environment – one of the best in the city!

· Work hard and have fun! We offer a variety of social events throughout the year

· Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

· Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

· Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

MORE VACANCIES
MORE VACANCIES
  • Slovakia - Dyson Customer Service and Sales Agent (NL)

    Who we are

    At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People.

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    Job

    Dyson – Dutch Customer Service and Sales Agent - Slovakia

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

    What you will Achieve

    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

    What we look for

    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

    • Able to communicate clearly and effectively through the written and spoken word of Dutch language to the level of C1 - C2 along with English to a level of B2

    • Outgoing and always asking appropriate questions to ascertain customer needs

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

    • Flexible and able to adapt to change easily as this is a fast-paced environment

    • Professional, proactive, positive and with a “can-do” attitude

    • Good computer skills and experience with MS Office

    What you can expect from us

    Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

    We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €16,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

  • Slovakia - Dyson Customer Service and Sales Agent (FR)

    Who we are

    At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People.

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    Job

    Dyson – French Customer Service and Sales Agent - Slovakia

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

    What you will Achieve

    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

    What we look for

    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

    • Able to communicate clearly and effectively through the written and spoken word of French to the level of C1 - C2 along with English to a level of B1 - B2

    • Outgoing and always asking appropriate questions to ascertain customer needs

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

    • Flexible and able to adapt to change easily as this is a fast-paced environment

    • Professional, proactive, positive and with a “can-do” attitude

    • Good computer skills and experience with MS Office

    What you can expect from us

    Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

    We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €15,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

  • Slovakia - Dyson Customer Service and Sales Agent (DAN)

    Who we are

    At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People.

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    Job

    Dyson – Danish Customer Service and Sales Agent - Slovakia

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

    What you will Achieve

    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

    What we look for

    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

    • Able to communicate clearly and effectively through the written and spoken word of Danish language to the level of C1 - C2 along with English to a level of B2 - C1

    • Outgoing and always asking appropriate questions to ascertain customer needs

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

    • Flexible and able to adapt to change easily as this is a fast-paced environment

    • Professional, proactive, positive and with a “can-do” attitude

    • Good computer skills and experience with MS Office

    What you can expect from us

    Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

    We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €16,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

  • Slovakia - Dyson Customer Service and Sales Agent (NOR)

    Who we are

    At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People.

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    Job

    Dyson – Norwegian Customer Service and Sales Agent - Slovakia

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

    What you will Achieve

    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

    What we look for

    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

    • Able to communicate clearly and effectively through the written and spoken word of Norwegian language to the level of C1 - C2 along with English to a level of B2 - C1

    • Outgoing and always asking appropriate questions to ascertain customer needs

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

    • Flexible and able to adapt to change easily as this is a fast-paced environment

    • Professional, proactive, positive and with a “can-do” attitude

    • Good computer skills and experience with MS Office

    What you can expect from us

    Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

    We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €16,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.