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Customer Service Agent (Spanish, Italian and Portuguese)

142-088

Would you like to work for a worldwide well-known fashion brand? Are you passionate about delivering outstanding customer service?

If so, this opportunity is for you!

We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

The role will require you to develop a sound understanding of the product and services and to embrace brand values. You will work collaboratively with customers to answer product information requests and resolve queries in a skilful and professional manner ensuring a timely and consumer centric resolution.

What will you be doing?

  • Resolving every customer contact in a skilful, professional and empathetic manner via telephone, chat and email

  • Ensuring that resolutions to consumer queries are achieved in a timely manner

  • Amplifying the voice of the customer by escalating customer feedback and ideas for improvement

  • Wowing our customers with amazing brand knowledge and championing the brand at all times

  • Delivering a high-quality service, personalising communications to fit the customer’s individual style, brand values and the required brand tone of voice

  • Developing a sound understanding of the products offered by our client and embracing company values as your own

  • Achieving key metrics, targets and goals ensuring the highest level of service is delivered to our customers

What are we looking for?

  • A native level or equivalent of Spanish, Italian and Portuguese (spoken & written) with exceptional grammar and spelling skills

  • High English level, with exceptional grammar and spelling skills

  • Genuine passion for delivering outstanding customer service

  • Previous experience in a customer-facing role or a call centre environment would be a plus

  • Flexibility, adaptability and ability to multi-task

  • Confidence and an enthusiastic telephone manner

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team spirit and a “can do” attitude

What do we offer?

  • Full-time contract (39 hours/week) and part-time shifts available

  • Competitive salary

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment – one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

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  • Talent and Development Trainer

     We are looking for a trainer to join our Learning & Development team. You will be responsible for the design, delivery, follow up and evaluation of training solutions related to soft skills and transferable technical skills across the business. This is a vital role in an ambitious and international People Team, as you will make sure that our people receive the right knowledge and they have the opportunity to practise new skills, while being a role model in terms of attitude, CPM values and culture.

     

    Your daily tasks: 

    • Work alongside the L&D Business Partners to ensure consistency in the Training Program.  

    • Design, deliver and evaluate training sessions within the group learning framework.

    • Curate content to enhance current Training portfolio, both for Instructor Lead and virtual self-paced training.

    • Learn and implement new concepts/skills to build our training catalogue.

    • Ensure that all documentation related to FUNDAE is delivered and signed when appropriate.

    • Ensure that the L&D function offers a quality service.

    • Liaise with L&D Coordinator to ensure a consistent experience for the trainee.

    • Support L&D Team with the Learning Management System and provide support for users.

    • Support the L&D Business Partner in the delivery and evaluation of additional L&D interventions cross the business for managers and teams.

    • Support the L&D team in delivering strategic projects.

    • Support L&D Business Partner in identifying and arranging internal training to address competency gaps.

    • Propose improvements in current processes to enhance L&D Team efficiency.

    • Support the wider People Team in delivering strategic projects.

    • Advise employees on training policies and procedures.

    • Promote diversity in the workplace and within our employee cycle.

     

     

    Required knowledge, experience and attitude: 

    • Proficient level of English, both spoken and written. Other languages will be a plus.

    • Enthusiastic with a positive attitude, you will have excellent interpersonal skills and ability to communicate at all levels. 

    • Personal efficiency, time management skills and the ability to prioritise competing demands.

    • To effectively lead your training attendees and inspire the wider workforce, managing diverse personalities and viewpoints.

    • Emotional intelligence and the ability to build relationships, motivate and collaborate with others are essential.

    • Able to communicate clearly and effectively through the written and spoken word.

    • Demonstrate and lead on the values, initiatives, and culture of the organisation.

    • Be able to visualise Learning concepts and present them in a meaningful way.

    • Passionate about learning new concepts and acquiring skills.

    • Knowledge about soft skills related topics including Customer Service, Sales and Leadership.

    • Skilled and creative in making engaging presentation

    What benefits do we offer? 

    • Full-time contract (39h/week) and fixed schedule Monday – Friday from 9am to 6pm

    • Competitive salary

    • Full initial and continuous training program that will prepare you to deliver the tasks listed above

    • Being part of the CPM People team, with endless opportunities for career development 

    • CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals! 

     

    About Us 

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients. 

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.  

    We are looking forward to your application! 

  • Diageo - Hybrid Quality Contact Executive

    Job Purpose

    To provide an exceptional customer experience for all Diageo customers and stake holders by becoming a ‘product and technical expert’. To be primarily responsible for making outbound sales/marketing calls to customers to promote Diageo products & services in the on-trade market and record the information gained in call.

    You will also provide tactical support across all elements of the Diageo Quality Contact centre. This will include the primary role of outbound sales/marketing calls, along with ad-hoc support for the Inbound Guinness quality calls and Administrative support as needed. You will be required to learn, understand, and competently handle all campaign contact types on a day to day basis as directed by the Team Manager to ensure that all key client SLA’s/ KPI’s are met.

    Key Responsibilities and Accountabilities

    • To have a comprehensive understanding of the client activity & all product information.

    • To be able to handle all contacts to a high standard including inbound/outbound customer calls and emails as well as client stakeholder communications.

    • Accountable for supporting Diageo’s field sales teams through completion of outbound activities. These can vary from basic validation calls, promotional drives to detailed product sales calls.

    • Providing support to outlets in regions not covered by Diageo sales teams, through ordering POS and registering users on Diageo’s online platform MyDiageo.

    • Administrative support with new installations, asset validations, certifications etc. as required.

    • Establish close working relationships with the Diageo field-based Quality Engineer team

    Knowledge and Experience Required

    • Educated to GCSE/O’Level standard including Maths and English

    • Confident telephone manner, including good communication and listening skills

    • Computer literate

    • Accurate in data capturing

    • Exceptional grammar and letter writing skills with a high attention to detail

    Other Information

    • Working Days - Monday – Friday & Rotational Saturdays, Sundays & BH's (with a lieu day given for working weekends or BH’s)

    • Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota'd, Saturdays - 9am - 5pm & Sundays - 9am - 3pm

    • Salary: £19,000 (rising to £19,500 following successful Guinness accreditation)

    • Start Date – As soon as possible

    • Location: Thame, UK

  • Diageo - Quality Contact Executive

    Job Purpose

    To provide an exceptional customer experience for all Diageo customers and stake holders by becoming a ‘product and technical expert’. To be primarily responsible for making outbound sales/marketing calls to customers to promote Diageo products & services in the on-trade market and record the information gained in call.

    You will also provide tactical support across all elements of the Diageo Quality Contact centre. This will include the primary role of outbound sales/marketing calls, along with ad-hoc support for the Inbound Guinness quality calls and Administrative support as needed. You will be required to learn, understand, and competently handle all campaign contact types on a day to day basis as directed by the Team Manager to ensure that all key client SLA’s/ KPI’s are met.

    Key Responsibilities and Accountabilities

    • To have a comprehensive understanding of the client activity & all product information.

    • To be able to handle all contacts to a high standard including inbound/outbound customer calls and emails as well as client stakeholder communications.

    • Accountable for supporting Diageo’s field sales teams through completion of outbound activities. These can vary from basic validation calls, promotional drives to detailed product sales calls.

    • Providing support to outlets in regions not covered by Diageo sales teams, through ordering POS and registering users on Diageo’s online platform MyDiageo.

    • Administrative support with new installations, asset validations, certifications etc. as required.

    • Establish close working relationships with the Diageo field-based Quality Engineer team

    Knowledge and Experience Required

    • Educated to GCSE/O’Level standard including Maths and English

    • Confident telephone manner, including good communication and listening skills

    • Computer literate

    • Accurate in data capturing

    • Exceptional grammar and letter writing skills with a high attention to detail

    Other Information

    • Working Days - Monday – Friday & Rotational Saturdays, Sundays & BH's (with a lieu day given for working weekends or BH’s)

    • Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota'd, Saturdays - 9am - 5pm & Sundays - 9am - 3pm

    • Salary: £18,000 (rising to £18,500 following successful Guinness accreditation)

    • Start Date – As soon as possible

    • Location: Thame, UK

  • New Balance Customer Service Agent - French +Spanish/Italian

    Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

    If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

    Our client – New Balance – believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

    What will you be doing?

    Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

    Working alongside the Management Team to meet deadlines and achieve goals

    Living and breathing the company values; you will be a brand ambassador

    Becoming an expert on all things New Balance

    Working in a fast-paced environment and showing off your multi-tasking skills

    Maintaining a high level of attention to detail and being meticulous & vigilant

    Personalising the customer experience – finding the right tone for each situation

    What are we looking for?

    A native level of French with strong grammar and spelling skills + fluency in Spanish or Italian

    Fluent level of English (both written and spoken).

    Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible

    High energy, drive and a friendly personality

    If you are a sporty people (runners, football players, tennis players, hikers…) it will be a plus.

    Resourcefulness and confidence to take the initiative in a fast-paced environment

    A strong team-work ethic and a “can do” attitude

    What do we offer?

    • Part-time contract (20 hours/week)

    • Schedule: Between 10:00 and 19:00 (morning shift)

    • Salary: Pro-rata of 17.000€ gross per year (amount for 39 hours/week)

    Start date: 21/05/2021

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Work hard and have fun! We offer a variety of social events throughout the year

    • Central location in Barcelona with great transport links

    • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!