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Customer Service Representative - Finnish part-time (Ref.CP)

64-088

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Finnish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a “can do” attitude

What do we offer?

  • Part-time contract (20 hours/week)

  • Fixed schedule: Monday to Friday between 09:00 – 18:00

  • Salary: Pro-rata of 18.000 € gross per year (amount for 39hours/week)

  • Benefits: dental insurance, knowledge bonus (150€/ month) after 1 month working in the campaign.

  • Monthly bonus between €150 and €50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment – one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

MORE VACANCIES
MORE VACANCIES
  • Dyson - Customer Service and Sales Agent with Danish

    Note: Starting date is asap, so you must be already based in the province of Barcelona and have a NIE.

    We are looking for employees to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world. Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    • You'll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    • You have a native level of Danish in reading, writing & speaking.

    • You have a good level of English to communicate with our international team

    • Do you appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    • Good computer skills and experience with MS Office.

    What We offer:

    • Starting date: ASAP

    • Permanent contract and full-time position (39h/week)

    • Home based position until return to the office is allowed

    • 25,000 € salary gross/year, as well as a variety of other benefits (meal vouchers, metro tickets, etc).

    • Working hours Monday to Friday between 9 AM - 6 PM, some Saturdays between 9 AM – 2 PM

    • Professional training (paid) that optimally prepares you for your job.

    • Opportunities to grow and develop within the company after six months.

    • A modern, bright, newly renovated office

    • Team activities, summer parties, employee discounts.

    • Location: Barcelona, Spain

    About us

    CPM is an international agency specialized in contact center and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!

  • Dyson UK - Customer Service and Sales Agent (German market)

    We are looking for employees with a native level of German to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    Able to speak, read and write German to a native level (or equivalent).

    Have a good level of English to communicate with our international team.

    Do you appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    Good computer skills and experience with MS Office.

    What benefits do we offer?

    Full-time, 39 hours per week, working Monday to Sunday between 8 AM - 8 PM, two weekends off guaranteed per month.

    Competitive salary/bonus.

    Professional training (paid) that optimally prepares you for your job.

    Working with amazing people from all over the world in a dynamic work environment.

    If successful, you will be required to collect the equipment before your first day of employment from our office in Warrington before starting the training remotely.

    You will work from home temporarily due to the current COVID-19 situation, so fast internet connection is a must.

    You must be living in or near to Warrington, as once we get the all-clear, and it is safe to return according to updates from the government, you will be required to work from the office.

    Interview conducted via video call using Microsoft Teams

    Start Date: February 2021

    Location: Warrington, UK

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

  • Dyson - Customer Service and Sales Agent – Turkish market

    Job Description

    We are looking for employees with a native level of Turkish to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change – this could be an exciting career step for you.

    Your Daily Tasks:

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    • You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    • Able to speak, read and write Turkish to a native level (or equivalent).

    • Have a good level of English to communicate with our international team.

    • You appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    • Good computer skills and experience with MS Office.

    • You have a NIE number and live in the province of Barcelona (mandatory).

    What we offer:

    • Starting date: February 8th, 2021.

    • Work from home until return to the office is allowed.

    • Full-time (39hrs), permanent contract.

    • Salary: 21.000€ gross per year as well as a variety of other benefits (meal vouchers, metro tickets, benefits in restaurants, etc).

    • Working hours: rotative days from Monday to Sunday from 7:00 to 16:00. 2 weekends off per month guaranteed.

    • Professional training (paid) that optimally prepares you for your job.

    • Being part of a constantly growing company & team, with endless opportunities for career development.

    • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets.

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Dyson - Operations Manager (NEU)

    We are searching for an experienced Operations Manager (NEU) to join our Dyson team. This is a senior role and requires interaction with a range of internal and external stakeholders. The NEU Dyson Operations Manager is responsible for planning, overseeing, and leading the Customer Services team for the North European Region (BNL, Poland and Nordics).

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    • Provide support to Head of Operations

    • Ensure that productivity, service levels and quality outcomes are consistently delivered to client’s expectations whilst maintaining a positive culture & high levels of team morale 

    • Successfully lead, coach, develop, monitor and build the team

    • Propose improvements/changes in current processes to enhance Teamefficiency

    • Manage resources to reach objectives in an effective and efficient manner

    • You will be an ambassador for Dyson/CPM always acting as a role model

    • You will have a clear understanding of our client’s requirements, as well as a detailed understanding of CPMs operational capabilities

    • Manage the relationship with the client and all stakeholders

    • You will have a good understanding of KPIs and SLAs, making sure your team (TLs and agents) have a clear understanding of their targets

    • Provide project updates on a consistent basis to various stakeholders about strategy, adjustment and progress

    • Attend weekly / monthly status meetings for each of your clients and make a strong management contribution 

    • Coach, mentor & develop your team to deliver exceptional customer service, achieve targets, produce quality calls, meet/exceed agreed productivity and service levels 

    • Implement & maintain effective working practices in a team environment ensuring that all standards are maintained

    • Proactively manage resource to achieve targets

    • Ensure that development of team members is paramount, through the appropriate use of performance reviews, monthly 121s and appraisals

    Knowledge, Experience & Attitude:

    • Personalefficiency,timemanagementskillsandtheabilitytoprioritizecompetingdemands

    • Effective people management skills to leadthe Dyson NEU teamandinspire and motivate theteam

    • You are an excellent coach with the ability to develop an individual’s performance at all levels.

    • Organizational skills

    • Ability to solve problems creatively

    • Excellent analytical and financial skills

    • GDPR knowledge

    • NPS knowledge

    • You will be Microsoft proficient, particularly Excel.

    • Highly motivated with a drive to sell, achieve & exceed targets.

    • Able to speak, read and write English to a native level (or equivalent). Dutch, Polish or any Nordic language will be a plus!

    What Benefits Do We Offer?

    • Full-time contract

    • Competitive salary plus benefits (meal vouchers, transport card and dental insurance)

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Work hard and have fun! We offer a variety of social events throughout the year

    • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!