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Customer servie Representative - French Part-time - Ref.RB

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

• Delivering exceptional, client-centred resolutions in a timely manner

• Offering an omnichannel service to our consumers via telephone, email, chat and social media

• Developing a sound understanding of the products and services offered by our client

• Embracing our company values and acting as a brand ambassador

What are we looking for?

• A fluent level of French with exceptional grammar and spelling skills (knowledge of other languages is a plus)

• High level of English (Both written and spoken)

• Genuine passion for delivering outstanding customer service

• Confidence and an enthusiastic telephone manner

• Ability to deal with sensitive calls with empathy

• Strong administrative skills with a keen eye for detail

• A professional outlook and proactive approach to problem solving

• A strong team-work ethic and a “can do” attitude

What do we offer?

• Start date: ASAP

• Part-time contract (30 hours/week)

• Schedule: Monday to Friday - preferably in the morning (09:00 to 14:00), but we could consider another schedule as long as it's between 09:00 and 18:00

• Salary: Pro-rata of 16.500€ gross per year (amount for 39 hours/week)

• 24 days holiday per year on full time basis

• Being part of a constantly growing company & team, with endless opportunities for career development

• A modern, international & friendly working environment – one of the best in the city!

• Work hard and have fun! We offer a variety of social events throughout the year

• Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

• Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

• You will be working remotely, but you must live in Spain.

• Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

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  • Withings Customer Service Agent - French

    About the job

    Withings is premium developer of digital health and wellness smart devices and focus on delivering a premium level of customer experience to their customers.

    Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

    As a Customer Support Agent you will provide a superior customer experience in German through the following pillars:

    • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

    • Connected Services: Provide support, assistance, and guidance setting up connected products, troubleshooting, and reporting.

    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

    • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

    • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

    Desired experience and skills:

    • Have experience in the customer service industry and ideally a contact centre environment.

    • A fluent level of French (spoken and written) plus an advanced level of English.

    • Be well organised and able to prioritise your workload.

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

    What we offer:

    • Full-time contract (39hours/week)

    • Schedule: Monday – Friday between 9:00 am and 6:30 pm (*please note the opening hours are subject to change in future)

    • Salary, €21,000 per year

    • Being part of a constantly growing company and a brand new project with endless opportunities for career development

    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

    If you want to know more, then we are ready to meet you…….

    Who we are

    At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

  • Pepe Jeans Customer Service Agent- Portuguese and Italian

    Pepe Jeans Customer Support Agent (Portuguese + Italian)

    Would you like to be part of a true success story and work with one of the world’s most legendary denim brands that are constantly innovating and transforming the market? Are you passionate about delivering an outstanding customer experience?

    If so, this opportunity is for you!

    Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge and durable designs. From workwear to cowboy jeans to stylish every-day denim wear, they are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it. We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.

    What will you be doing?

    Resolving customer queries quickly, effectively and efficiently via telephone and email

    Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience

    Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately

    Wowing our customers with amazing brand knowledge and championing the brand at all times

    Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved

    Delivering a high-quality service, personalising communications to fit the customer’s individual style, brand values and the required brand tone of voice

    What are we looking for?

    A fluent level of Portuguese and Italian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    High level of English both spoken and written.

    Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    Confidence and an enthusiastic telephone manner

    Strong administrative skills with a keen eye for detail

    A professional outlook and proactive approach to problem solving

    A strong team-work ethic and a “can do” attitude

    What do we offer?

    Starting date: January, 2022

    Full-time contract (39 hours/week)

    Shift: Monday – Friday from 9am to 6pm

    Salary: 16.500€ gross per year

    600€ extra after completing 6 months

    24 days holiday per year on full time basis

    Being part of a constantly growing company & team, with endless opportunities for career development

    A modern, international & friendly working environment – one of the best in the city!

    Work hard and have fun! We offer a variety of social events throughout the year

    Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Premier Foods - Inbound Communicator - (Trainee/School Leaver)

    No experience is necessary (so perfect for school leavers) - This position will be working from home, anywhere in the UK”

    Job Purpose

    To provide exceptional customer experience, responding effectively through a variety of communication channels.

    You will work collaboratively with internal and external customers to resolve their enquiries in a professional manner and timely manner.

    You will understand the client’s vision and values and ensure that these are reflected on a daily basis.

    Key Responsibilities and Accountabilities:

    • To become a ‘product expert’

    • To professionally handle all contact channels on behalf of our client including inbound telephone calls; email; written communication and any other communication channels such as live chat as agreed with your Team Leader.

    • To accurately populate the campaign system/s as directed by your Team Leader online in a call.

    • To meet and exceed all quantitative and qualitative performance targets.

    • To conduct administration duties as directed by your Team Leader.

    • Attend training and briefing sessions (internally and externally) as necessary in order to gain an understanding of Client and Contact Centre requirements.

    • Attend ongoing training courses (internal and external) to maintain a high calibre of telephone and database skills.

    Knowledge and Experience Required:

    • Educated to GCSE/O’Level standard including Maths and English

    • Confident telephone manner, including good communication and listening skills

    • Ability to deal calmly and professionally with challenging calls

    • Computer literate

    • Accurate in data capturing

    • Exceptional grammar and letter writing skills

    What do we offer?

    • Working Days: Monday – Friday

    • Working Hours: 9 am - 5.00 pm

    • Salary: £16.5k rising to £17.5k upon accreditiation completion

    • Start Date – ASAP

    • Office Location: Thame

    About Us:

    CPM is an international agency specialized in contact centres and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

    We are looking forward to your application!

  • Withings Customer Service Agent - German

    About the job

    Withings is premium developer of digital health and wellness smart devices and focus on delivering a premium level of customer experience to their customers.

    Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

    As a Customer Support Agent you will provide a superior customer experience in German through the following pillars:

    • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

    • Connected Services: Provide support, assistance, and guidance setting up connected products, troubleshooting, and reporting.

    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

    • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

    • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

    Desired experience and skills:

    • Have experience in the customer service industry and ideally a contact centre environment.

    • A fluent level of German (spoken and written) plus an advanced level of English.

    • Be well organised and able to prioritise your workload.

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

    What we offer:

    • Full-time contract (39hours/week)

    • Schedule: Monday – Friday between 9:00 am and 6:30 pm (*please note the opening hours are subject to change in future)

    • Salary, €23,000 per year

    • Being part of a constantly growing company and a brand new project with endless opportunities for career development

    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

    If you want to know more, then we are ready to meet you…….

    Who we are

    At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.


This job has now been filled but you may be interested in:

 

Pepe Jeans Customer Service Agent- Portuguese and Italian

Pepe Jeans Customer Support Agent (Portuguese + Italian)

Would you like to be part of a true success story and work with one of the world£s most legendary denim brands that are constantly innovating and transforming the market? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge and durable designs. From workwear to cowboy jeans to stylish every-day denim wear, they are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it. We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.

What will you be doing?

Resolving customer queries quickly, effectively and efficiently via telephone and email

Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience

Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately

Wowing our customers with amazing brand knowledge and championing the brand at all times

Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved

Delivering a high-quality service, personalising communications to fit the customer£s individual style, brand values and the required brand tone of voice

What are we looking for?

A fluent level of Portuguese and Italian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

High level of English both spoken and written.

Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

Confidence and an enthusiastic telephone manner

Strong administrative skills with a keen eye for detail

A professional outlook and proactive approach to problem solving

A strong team-work ethic and a £can do£ attitude

What do we offer?

Starting date: January, 2022

Full-time contract (39 hours/week)

Shift: Monday £" Friday from 9am to 6pm

Salary: 16.500£ gross per year

600£ extra after completing 6 months

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & friendly working environment £" one of the best in the city!

Work hard and have fun! We offer a variety of social events throughout the year

Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Albert Heijin - Outbound Sales Executive - Flemish

Albert Heijnis one of the most successful and ambitious grocery store since its foundation back on 1887, currently with more than 1.000 stores between the Netherlands and Belgium countries and employing over 100.000 people!

We are excited to have them joining us and we are looking for the best in order to succeed in our exciting mission.

This time, we are looking for an Outbound Sales Executive agent who will be handling the Flemish market, contacting possible customers and providing them the most outstanding customer and sales experience in order to achieve the best for everyone.

What are we looking for

£ A fluent level of Flemish C1-C2 with strong grammar and spelling skills

£ High level of English (both spoken and written)

£ Previous experience working in a sales position and passion for Customer Service

£ A strong team-work ethic and a £can do£ attitude

£ Proven track record of consistently delivering against targets

£ Good administration, planning and organisation skills

£ A genuine team-player, invested in collaborating with others

£ Excellent Communication skills with strong experience of questioning and objection handling.

£ Proven ability to build rapport over the phone with both existing and prospective customers£

£ Successfully manages their own time to maximise output from their call file, never missing an opportunity

What do we offer?

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Spain.

£ Full-time contract (39 hours/week)

£ Fixed Schedule: Monday to Friday 09:00 to 18:00 (1h lunch break)

£ Salary: 25.000£ gross/year

£ Outstanding work location and facilities (our office is based in Barcelona)

£ Best in class people engagement activities and programs

£ An opportunity for you to cultivate a new and exciting career in a high growth environment

£ Start date: 14th February, 2022

About us

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Slovakia (WFH or Office) - Dyson CS and Sales Agent (Nordic)

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about: We£re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world.

What you will Achieve

  • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

  • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

  • Have a full understanding of Dyson£s products and brand values and convey these at all times

  • Give feedback and provide insight into the key areas that drive a poor Owner Experience

  • Upsell to the latest technology and cross sell across the different categories

  • Log customers reasons for contact and leave notes on customer records

  • Adhere to all legal requirements and client requirements such as GDPR and PCI

  • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

  • To strive for First Contact Resolution and resolve customer queries.

  • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

  • Follow the defined processes and customer handling rules outlined by the client

  • Use the required systems to resolve customer issues and take the recommended next best action

  • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

What we look for

PLEASE NOTE: you can work remotely, but you need to be living in Slovakia. You will work under a Slovak contract

  • Experience in the customer service industry and ideally in a Contact Centre environment

  • Dedicated and hardworking and passionate about giving a great customer experience

  • Have the ability to connect with customers, build rapport and show empathy

  • Able to communicate clearly and effectively through the written and spoken word of Danish, Finnish, Norwegian or Swedish to the level of C1 - C2 along with the same level of English

  • Outgoing and always asking appropriate questions to ascertain customer needs

  • You£re a natural team player £"we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

  • The ability to demonstrate our company DNA

  • Be well organised and able to prioritise your workload with the ability to work under pressure

  • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

  • Flexible and able to adapt to change easily as this is a fast-paced environment

  • Professional, proactive, positive and with a £can-do£attitude

  • Good computer skills and experience with MS Office

What you can expect from us

**Option to work remotely within the Slovakian territory or office based in Bratislava**

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include (*please read carefully*):

  • Start date: 9th of February 2022

  • A Permanent Contract (Indefinite)

  • Working hours: Monday to Friday from 9am to 6pm, some Saturdays from 9am to 2pm. It is also possible to work part-time.

  • Base salary of £16,500 per annum (prorata if part-time)

  • Food Vouchers £100 Per Month (£1200 per annum with no employee contribution)

  • Introducing a commuting allowance £50 Per month (£600 per annum for 100% in the office)

  • Excellent working from home allowances £50 per month (£600 per annum for 100% working from home)

  • Very achievable bonuses that you can control

  • Outstanding work location and facilities

  • Best in class people engagement activities and programs

  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

  • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

If you want to know more, then we are ready to meet you££.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Slovakia (WFH or Office) - Dyson CS and Sales Agent (NL)

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about: We£re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world.

What you will Achieve

  • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

  • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

  • Have a full understanding of Dyson£s products and brand values and convey these at all times

  • Give feedback and provide insight into the key areas that drive a poor Owner Experience

  • Upsell to the latest technology and cross sell across the different categories

  • Log customers reasons for contact and leave notes on customer records

  • Adhere to all legal requirements and client requirements such as GDPR and PCI

  • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

  • To strive for First Contact Resolution and resolve customer queries.

  • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

  • Follow the defined processes and customer handling rules outlined by the client

  • Use the required systems to resolve customer issues and take the recommended next best action

  • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

What we look for

PLEASE NOTE: you can work remotely, but you need to be living in Slovakia. You will work under a Slovak contract

  • Experience in the customer service industry and ideally in a Contact Centre environment

  • Dedicated and hardworking and passionate about giving a great customer experience

  • Have the ability to connect with customers, build rapport and show empathy

  • Able to communicate clearly and effectively through the written and spoken word of Dutch language to the level of C1 - C2 along with the same level of English

  • Outgoing and always asking appropriate questions to ascertain customer needs

  • You£re a natural team player £"we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

  • The ability to demonstrate our company DNA

  • Be well organised and able to prioritise your workload with the ability to work under pressure

  • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

  • Flexible and able to adapt to change easily as this is a fast-paced environment

  • Professional, proactive, positive and with a £can-do£attitude

  • Good computer skills and experience with MS Office

What you can expect from us

**Option to work remotely within the Slovakian territory or office based in Bratislava**

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include (*please read carefully*):

  • Start date: 9th of February 2022

  • A Permanent Contract (Indefinite)

  • Working hours: 40 hours/week, working 5 days/week from Monday to Sunday, rotating shifts between 8am and 8pm. 2 weekends off guaranteed per month. It is also possible to work part-time.

  • Base salary of £16,500 per annum (prorata if part-time)

  • Food Vouchers £100 Per Month (£1200 per annum with no employee contribution)

  • Introducing a commuting allowance £50 Per month (£600 per annum for 100% in the office)

  • Excellent working from home allowances £50 per month (£600 per annum for 100% working from home)

  • Very achievable bonuses that you can control

  • Outstanding work location and facilities

  • Best in class people engagement activities and programs

  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

  • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

If you want to know more, then we are ready to meet you££.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

AKTIIA - Customer Support Agent - German

Aktiia £was founded out of a passion to create the best solution for the diagnosis and£management£of high blood pressure.

We are an early-stage, venture-backed startup that has developed and brought to market the world£s first continuous blood pressure monitor.

Our technology is based on 15 years of research by our founders at the prestigious Swiss research institution, CSEM.£Aktiia's£solution has been validated through extensive clinical trials and received the CE Mark as a Class IIa medical device giving us access to 43 countries worldwide.

To support our accelerating revenue growth and ambitious product roadmap, we are seeking a Customer Support Agent to join our team.

CUSTOMER SUPPORT AGENT

Responsibilities

Responding to customer queries in a timely and accurate way, via email or phone.

Identifying customer needs and helping customers use specific features.

Analyzing and reporting product malfunctions.

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Engineering, Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

Support Customer Support Manager in defining procedures, policies and standards.

Your profile

You have a proficiency / fluent level of German.

You have an advanced or fluent English level.

BSc in Information Technology or relevant diploma.

Proven working experience in Customer Support.

Prevoius experience with customer engagement platforms like Freshdesk, Jira, Zendesk, Kustomer, Salesforce, etc

Excellent problem-solving skills.

Familiarity with debugging and troubleshooting hardware and software products.

Awareness of the industry£s latest technology trends and applications.

Effective prioritization (able to juggle responsibilities across multiple issues).

Excellent time management skills with a strong sense of urgency.

Strong client-facing and communication skills.

Multi-tasking abilities.

Patience when handling tough cases.

If you are a top performer who is looking for an exciting, fun environment and are motivated by mission, join us in Switzerland and help change the way hypertension is measured and managed for almost a billion hypertensive people worldwide.

AKTIIA - Customer Service Agent - French

Aktiia£ was founded out of a passion to create the best solution for the diagnosis and£management£of high blood pressure.

We are an early-stage, venture-backed startup that has developed and brought to market the world£s first continuous blood pressure monitor.

Our technology is based on 15 years of research by our founders at the prestigious Swiss research institution, CSEM.£Aktiia's£solution has been validated through extensive clinical trials and received the CE Mark as a Class IIa medical device giving us access to 43 countries worldwide.

To support our accelerating revenue growth and ambitious product roadmap, we are seeking a Customer Support Agent to join our team.

CUSTOMER SUPPORT AGENT

Responsibilities

Responding to customer queries in a timely and accurate way, via email or phone.

Identifying customer needs and helping customers use specific features.

Analyzing and reporting product malfunctions.

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Engineering, Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

Support Customer Support Manager in defining procedures, policies and standards.

Your profile

You have a proficiency / fluent level of French.

You have an advanced or fluent English level.

BSc in Information Technology or relevant diploma.

Proven working experience in Customer Support.

Prevoius experience with customer engagement platforms like Freshdesk, Jira, Zendesk, Kustomer, Salesforce, etc

Excellent problem-solving skills.

Familiarity with debugging and troubleshooting hardware and software products.

Awareness of the industry£s latest technology trends and applications.

Effective prioritization (able to juggle responsibilities across multiple issues).

Excellent time management skills with a strong sense of urgency.

Strong client-facing and communication skills.

Multi-tasking abilities.

Patience when handling tough cases.

If you are a top performer who is looking for an exciting, fun environment and are motivated by mission, join us in Switzerland and help change the way hypertension is measured and managed for almost a billion hypertensive people worldwide.

AKTIIA - Customer Support Agent - Italian

Aktiia£ was founded out of a passion to create the best solution for the diagnosis and£management£of high blood pressure.

We are an early-stage, venture-backed startup that has developed and brought to market the world£s first continuous blood pressure monitor.

Our technology is based on 15 years of research by our founders at the prestigious Swiss research institution, CSEM.£Aktiia's£solution has been validated through extensive clinical trials and received the CE Mark as a Class IIa medical device giving us access to 43 countries worldwide.

To support our accelerating revenue growth and ambitious product roadmap, we are seeking a Customer Support Agent to join our team.

CUSTOMER SUPPORT AGENT

Responsibilities

Responding to customer queries in a timely and accurate way, via email or phone.

Identifying customer needs and helping customers use specific features.

Analyzing and reporting product malfunctions.

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Engineering, Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

Support Customer Support Manager in defining procedures, policies and standards.

Your profile

You have a proficiency / fluent level of Italian

You have an advanced or fluent English level.

BSc in Information Technology or relevant diploma.

Proven working experience in Customer Support.

Prevoius experience with customer engagement platforms like Freshdesk, Jira, Zendesk, Kustomer, Salesforce, etc

Excellent problem-solving skills.

Familiarity with debugging and troubleshooting hardware and software products.

Awareness of the industry£s latest technology trends and applications.

Effective prioritization (able to juggle responsibilities across multiple issues).

Excellent time management skills with a strong sense of urgency.

Strong client-facing and communication skills.

Multi-tasking abilities.

Patience when handling tough cases.

If you are a top performer who is looking for an exciting, fun environment and are motivated by mission, join us in Switzerland and help change the way hypertension is measured and managed for almost a billion hypertensive people worldwide.

AKTIIA - Team Leader - German

Aktiia was founded out of a passion to create the best solution for the diagnosis and management of high blood pressure.

We are an early-stage, venture-backed start-up that has developed and brought to market the world£s first continuous blood pressure monitor.

Our technology is based on 15 years of research by our founders at the prestigious Swiss research institution, CSEM.

Aktiia's solution has been validated through extensive clinical trials and received the CE Mark as a medical device giving us access to 43 countries worldwide.

We are searching for an experienced Team Leader to join our brand new Aktiia team!

You will be responsible for leading, coaching and developing a team of customer service representatives. The team leader ensures the delivery of world class customer service. Maintaining your team£s performance against agreed quantitative and qualitative targets, to meet Client and Business objectives.

Your tasks:

£ Support initial onboarding of the new staff(s)

£ Define daily and monthly qualitative and quantitative targets

£ Evaluate and proactively manage the performance of the team

£ Assess and review team£s and individual performance, through call assessments to identify key development areas and conduct minimum agreed levels of quality checks for all agreed qualitative areas of measurement.

£ Conduct regular team and individual meetings with all direct reports in line with CPM Contact Centre standards

£ Ensure that the team is fully briefed on all Campaign objectives.

£ Adhere to the quality escalation workflow as defined and highlight any issues as needed.

£ Overcome quality issues identified through on-going coaching and mentoring activities.

£ Identify on-going training and development requirements for all team members and seeks support when necessary.

Requirements

£ Fluent level of German (both spoken and written)

£ Proficient or advanced level of English, both spoken and written, to communicate with our international team.

£ Excellent organizational skills with the ability to prioritize and monitor workloads effectively, flexing resource to optimize results as the needs demand.

£ Good time keeping, always act in a professional manner and being a role model to your team.

£ Provide effective performance feedback.

£ Coach the team to learn new skills and create opportunities for development.

£ People Management and effective communication skills

£ Ability to solve a problem and a positive attitude.

£ Understanding of the contact centre industry

£ Experience of working in a customer focused environment.

What benefits do we offer?

£ Full-time contract; working Monday to Friday (9am - 6pm)

£ You will work in our brand new Bratislava offices!

£ Competitive salary

£ Professional training that optimally prepares you for your job

£ Working with amazing people from all over the world in a dynamic work environment

£ Start Date: January 2021

£ Location: Bratislava, Slovakia

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

We are looking forward to your application!

Customer Service Representative - Dutch Part-time - Ref.RB

Dutch Customer Service Representative - Reckitt Benckiser

Customer Service Representative £" Netherlands market - Part-time

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

£ Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

£ Delivering exceptional, client-centred resolutions in a timely manner

£ Offering an omnichannel service to our consumers via telephone, email, chat and social media

£ Developing a sound understanding of the products and services offered by our client

£ Embracing our company values and acting as a brand ambassador

What are we looking for?

£ A fluent level of Dutch with exceptional grammar and spelling skills (knowledge of other languages is a plus)

£ High level of English (Both written and spoken)

£ Genuine passion for delivering outstanding customer service

£ Confidence and an enthusiastic telephone manner

£ Ability to deal with sensitive calls with empathy

£ Strong administrative skills with a keen eye for detail

£ A professional outlook and proactive approach to problem solving

£ A strong team-work ethic and a £can do£ attitude

What do we offer?

£ Start date: ASAP

£ Part-time contract (25 hours/week)

£ Schedule: Monday to Friday - preferably in the morning (09:00 to 14:00), but we could consider another schedule as long as it's between 09:00 and 18:00

£ Salary: Pro-rata of 16.500£ gross per year (amount for 39 hours/week)

£ 24 days holiday per year on full time basis

£ Being part of a constantly growing company & team, with endless opportunities for career development

£ A modern, international & friendly working environment £" one of the best in the city!

£ Work hard and have fun! We offer a variety of social events throughout the year

£ Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

£ Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

£ You will be working remotely, but you must live in Spain.

£ Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Representative - Swedish - Ref. RB

Swedish Customer Service Representative - RB

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

£ Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

£ Delivering exceptional, client-centred resolutions in a timely manner

£ Offering an omnichannel service to our consumers via telephone, email, chat and social media

£ Developing a sound understanding of the products and services offered by our client

£ Embracing our company values and acting as a brand ambassador

What are we looking for?

£ A fluent level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

£ High level of English (Both written and spoken)

£ Genuine passion for delivering outstanding customer service

£ Confidence and an enthusiastic telephone manner

£ Ability to deal with sensitive calls with empathy

£ Strong administrative skills with a keen eye for detail

£ A professional outlook and proactive approach to problem solving

£ A strong team-work ethic and a £can do£ attitude

What do we offer?

£ Start date: ASAP

£ Full-time contract (39 hours/week)

£ Schedule: Monday to Friday - 09:00 and 18:00

£ Salary: 16.500£ gross per year

£ 24 days holiday per year on full time basis

£ Being part of a constantly growing company & team, with endless opportunities for career development

£ A modern, international & friendly working environment £" one of the best in the city!

£ Work hard and have fun! We offer a variety of social events throughout the year

£ Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

£ Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

£ You will be working remotely, but you must live in Spain.

£ Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

E-commerce Customer Service Agent - French Part-time - Rf. RB

E-commerce Customer Service Agent - French Part-time

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

£ Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

£ Delivering exceptional, client-centred resolutions in a timely manner

£ Offering an omnichannel service to our consumers most of via email, chat and social media

£ Developing a sound understanding of the products and services offered by our client

£ Embracing our company values and acting as a brand ambassador

What are we looking for?

£ A fluent level of French with exceptional grammar and spelling skills (knowledge of other languages is a plus)

£ High level of English (Both written and spoken)

£ Genuine passion for delivering outstanding customer service

£ Confidence and an enthusiastic telephone manner

£ Ability to deal with sensitive calls with empathy

£ Strong administrative skills with a keen eye for detail

£ A professional outlook and proactive approach to problem solving

£ A strong team-work ethic and a £can do£ attitude

What do we offer?

£ Start date: ASAP

£ Part-time contract (20 hours/week)

£ Schedule: Monday to Friday - preferably in the morning (09:00 to 16:00)

£ Salary: Pro-rata of 16.500£ gross per year (amount for 39 hours/week)

£ 24 days holiday per year on full time basis

£ Being part of a constantly growing company & team, with endless opportunities for career development

£ A modern, international & friendly working environment £" one of the best in the city!

£ Work hard and have fun! We offer a variety of social events throughout the year

£ Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

£ Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

£ You will be working remotely, but you must live in Spain.

£ Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Exoticca Sales Travel Agent - English

Our client is a Luxury Travel Company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.

We are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Summary: As a key representative of the team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Sales & Customer department.

Be a part of a team where you will:

£ Handle requests from customers who have expressed interest in the products, identify their needs, make recommendations, and review the benefits of the experience.

£ Apply best practices to identify consumers£ budget, timeline, and decision-making processes with a high-end delivery.

£ Deal with occurring requests, complaints, reviews, or refunds.

£ Demonstrate strong knowledge of our products and packages.

£ Maintain operation integrity by following policies and procedures.

£ Maintain individual goals and achieve company targets.

You have:

£ A previous Sales experience and a proven track record of success in the travel industry.

£ Ability to interact, communicate and negotiate effectively.

£ Knowledge of Salesforce and/or Amadeus.

£ A can-do spirit: you are coachable, highly motivated and driven to succeed.

£ High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays.

£ Fluency in English (C1) Preferred Qualifications:

£ Previous contact center experience in the Travel industry (2 years).

£ Degree in Hospitality, Travel, Tourism or any relevant field.

£ Experience with CRM management

£ Location: Barcelona, Spain (possibility to work remotely from anywhere in Spain)

What do we offer?

English only (Fluentlevel as handling US based customers)

Starting date: as soon as possible.

Rotative shifts, 2 weekends off a month (22:00-6:00)

Salary 17.000 K/year

4.000 EUR/year bonus.

2month temporary contract + possibility of permanent contract

Training will be 2 days with CPM Induction and then 1 week on client training.

Training schedule is Monday -Friday 09:00 £" 18:00(to be confirmed)

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!