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Exoticca Sales Travel Agent - English

445-146

Our client is a Luxury Travel Company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.

We are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Summary: As a key representative of the team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Sales & Customer department.

Be a part of a team where you will:

• Handle requests from customers who have expressed interest in the products, identify their needs, make recommendations, and review the benefits of the experience.

• Apply best practices to identify consumers’ budget, timeline, and decision-making processes with a high-end delivery.

• Deal with occurring requests, complaints, reviews, or refunds.

• Demonstrate strong knowledge of our products and packages.

• Maintain operation integrity by following policies and procedures.

• Maintain individual goals and achieve company targets.

You have:

• A previous Sales experience and a proven track record of success in the travel industry.

• Ability to interact, communicate and negotiate effectively.

• Knowledge of Salesforce and/or Amadeus.

• A can-do spirit: you are coachable, highly motivated and driven to succeed.

• High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays.

• Fluency in English (C1) Preferred Qualifications:

• Previous contact center experience in the Travel industry (2 years).

• Degree in Hospitality, Travel, Tourism or any relevant field.

• Experience with CRM management

What do we offer?

English only (Fluent level as handling US based customers)

Starting date: 18/11/2021

Rotative shifts, 2 weekends off a month (15:00-00:00)

Salary 17.000 K

Incentives are yet to be confirmed

3 month temporary contract + possibility of permanent contract

Training will be 2 days with CPM Induction and then 1 week on client training.

Training schedule is Monday -Friday 09:00 – 18:00

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

MORE VACANCIES
MORE VACANCIES
  • Customer Service Representative - Norwegian Part-time - Rf.RB

    Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

    If so, this opportunity is for you!

    Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

    What will you be doing?

    Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

    Delivering exceptional, client-centred resolutions in a timely manner

    Offering an omnichannel service to our consumers via telephone, email, chat and social media

    Developing a sound understanding of the products and services offered by our client

    Embracing our company values and acting as a brand ambassador

    What are we looking for?

    A fluent level of Norwegian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    High level of English (Both written and spoken)

    Genuine passion for delivering outstanding customer service

    Confidence and an enthusiastic telephone manner

    Ability to deal with sensitive calls with empathy

    Strong administrative skills with a keen eye for detail

    A professional outlook and proactive approach to problem solving

    A strong team-work ethic and a “can do” attitude

    What do we offer?

    Part-time contract (20hours/week)

    Schedule: Monday to Friday to discuss between 09:00 to 18:00

    Salary: 16.500€ gross per year (pro-rata for part-time contracts)

    24 days holiday per year on full time basis

    Being part of a constantly growing company & team, with endless opportunities for career development

    A modern, international & friendly working environment – one of the best in the city!

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • New Balance E-commerce agent - Italian Part-time

    Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

    If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

    Our client - New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

    What will you be doing?

    Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

    Working alongside the Management Team to meet deadlines and achieve goalsLiving and breathing the company values; you will be a brand ambassador.

    Becoming an expert on all things New Balance

    Working in a fast-paced environmentand showing off your multi-tasking skills

    Maintaining a high level of attention to detail and being meticulous & vigilant

    Personalising the customer experience - finding the right tone for each situation

    What are we looking for?

    A fluent level of Italian with strong grammar and spelling skills (knowledge of other languages is a plus)

    High level of English (both spoken and written)

    Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    Fearless independence with the ability to think on your feet, there's no finish line to what's possible

    Being a sporty person (runners, football players, tennis players, hikers...) will be a plus.

    High energy, drive and a friendly personality

    Resourcefulness and confidence to take the initiative in a fast-paced environment

    A strong team-work ethic and a "can do" attitude

    What do we offer?

    Start date: December, 2021

    Part-time contract (30 hours/week)

    Schedule: between 09:00 to 20:00 (morning or afternoon shift)

    Salary: 16.000€ gross per year (pro-rata for part-time)

    24 days holiday per year on full time basis

    Being part of a constantly growing company & team, with endless opportunities for career development

    A modern, international & friendly working environment - one of the best in the city!Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • New balance E-commerce agent - Portuguese part-time

    Descripción

    Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

    If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

    Our client - New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

    What will you be doing?

    Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

    Working alongside the Management Team to meet deadlines and achieve goals

    Living and breathing the company values; you will be a brand ambassador

    Becoming an expert on all things New Balance

    Working in a fast-paced environment and showing off your multi-tasking skills

    Maintaining a high level of attention to detail and being meticulous & vigilant

    Personalising the customer experience - finding the right tone for each situation

    What are we looking for?

    A fluent level of Portuguese with strong grammar and spelling skills (knowledge of other languages is a plus)

    High level of English (both spoken and written)

    Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    Fearless independence with the ability to think on your feet, there's no finish line to what's possible

    Being a sporty person (runners, football players, tennis players, hikers...) will be a plus.

    High energy, drive and a friendly personality

    Resourcefulness and confidence to take the initiative in a fast-paced environment

    A strong team-work ethic and a "can do" attitude

    What do we offer?

    Start date: December, 2021

    Part-time contract (25 hours/week)

    Schedule: between 09:00 to 20:00 (morning or afternoon shift)

    Salary: 16.000€ gross per year (pro-rata for part-time)

    24 days holiday per year on full time basis

    Being part of a constantly growing company & team, with endless opportunities for career development

    A modern, international & friendly working environment - one of the best in the city!

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • BCN - Dyson Customer Service and Sales Agent (French market)

    We are looking for employees with a proficient level of French to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    What will you be doing?

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    • You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    What are we looking for?

    • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    • Able to speak, read and write fluently in French.

    • Have a good level of English to communicate with our international team.

    • You appreciate excellent customer service? No matter whether it's a call, email or social media, we want to offer our customers the best possible experience.

    • Good computer skills and experience with MS Office.

    What do we offer? ** Please read carefully **

    • Start Date: December 7th, 2021. (Last day to apply: December 1st)

    • Full-time, 39 hours per week, working Monday to Sunday (rotating weekends) from 8AM - 8PM (rotating shift), two weekends off guaranteed per month. Part-time is also possible (evening shift)

    • Temporary contract (4 months - possibility of renewal depending on business needs)

    • Salary: €21.000 gross per year

    • Professional training (paid) that optimally prepares you for your job. The training period is 1 month, and you need to be at the office the first day (the remainder of the training will be done remotely)

    • Working with amazing people from all over the world in a dynamic work environment.

    • Working from home (residency within Catalonia is required, preferably Barcelona) until return to the office is allowed

    • Location: Barcelona, Spain

    (Please note: the location is for internal reference only. You can work remotely from anywhere in Catalonia)

    About us:

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!


This job has now been filled but you may be interested in:

 

Customer Service Representative - Norwegian Part-time - Rf.RB

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

Delivering exceptional, client-centred resolutions in a timely manner

Offering an omnichannel service to our consumers via telephone, email, chat and social media

Developing a sound understanding of the products and services offered by our client

Embracing our company values and acting as a brand ambassador

What are we looking for?

A fluent level of Norwegian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

High level of English (Both written and spoken)

Genuine passion for delivering outstanding customer service

Confidence and an enthusiastic telephone manner

Ability to deal with sensitive calls with empathy

Strong administrative skills with a keen eye for detail

A professional outlook and proactive approach to problem solving

A strong team-work ethic and a £can do£ attitude

What do we offer?

Part-time contract (20hours/week)

Schedule: Monday to Friday to discuss between 09:00 to 18:00

Salary: 16.500£ gross per year (pro-rata for part-time contracts)

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & friendly working environment £" one of the best in the city!

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

New Balance E-commerce agent - Italian Part-time

Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

Our client - New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

What will you be doing?

Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

Working alongside the Management Team to meet deadlines and achieve goalsLiving and breathing the company values; you will be a brand ambassador.

Becoming an expert on all things New Balance

Working in a fast-paced environmentand showing off your multi-tasking skills

Maintaining a high level of attention to detail and being meticulous & vigilant

Personalising the customer experience - finding the right tone for each situation

What are we looking for?

A fluent level of Italian with strong grammar and spelling skills (knowledge of other languages is a plus)

High level of English (both spoken and written)

Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

Fearless independence with the ability to think on your feet, there's no finish line to what's possible

Being a sporty person (runners, football players, tennis players, hikers...) will be a plus.

High energy, drive and a friendly personality

Resourcefulness and confidence to take the initiative in a fast-paced environment

A strong team-work ethic and a "can do" attitude

What do we offer?

Start date: December, 2021

Part-time contract (30 hours/week)

Schedule: between 09:00 to 20:00 (morning or afternoon shift)

Salary: 16.000£ gross per year (pro-rata for part-time)

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & friendly working environment - one of the best in the city!Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

New balance E-commerce agent - Portuguese part-time

Descripcin

Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

Our client - New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

What will you be doing?

Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

Working alongside the Management Team to meet deadlines and achieve goals

Living and breathing the company values; you will be a brand ambassador

Becoming an expert on all things New Balance

Working in a fast-paced environment and showing off your multi-tasking skills

Maintaining a high level of attention to detail and being meticulous & vigilant

Personalising the customer experience - finding the right tone for each situation

What are we looking for?

A fluent level of Portuguese with strong grammar and spelling skills (knowledge of other languages is a plus)

High level of English (both spoken and written)

Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

Fearless independence with the ability to think on your feet, there's no finish line to what's possible

Being a sporty person (runners, football players, tennis players, hikers...) will be a plus.

High energy, drive and a friendly personality

Resourcefulness and confidence to take the initiative in a fast-paced environment

A strong team-work ethic and a "can do" attitude

What do we offer?

Start date: December, 2021

Part-time contract (25 hours/week)

Schedule: between 09:00 to 20:00 (morning or afternoon shift)

Salary: 16.000£ gross per year (pro-rata for part-time)

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & friendly working environment - one of the best in the city!

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

BCN - Dyson Customer Service and Sales Agent (French market)

We are looking for employees with a proficient level of French to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

What will you be doing?

  • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

  • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

  • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

  • Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

What are we looking for?

  • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

  • Able to speak, read and write fluently in French.

  • Have a good level of English to communicate with our international team.

  • You appreciate excellent customer service? No matter whether it's a call, email or social media, we want to offer our customers the best possible experience.

  • Good computer skills and experience with MS Office.

What do we offer? ** Please read carefully **

  • Start Date: December 7th, 2021. (Last day to apply: December 1st)

  • Full-time, 39 hours per week, working Monday to Sunday (rotating weekends) from 8AM - 8PM (rotating shift), two weekends off guaranteed per month. Part-time is also possible (evening shift)

  • Temporary contract (4 months - possibility of renewal depending on business needs)

  • Salary: £21.000 gross per year

  • Professional training (paid) that optimally prepares you for your job. The training period is 1 month, and you need to be at the office the first day (the remainder of the training will be done remotely)

  • Working with amazing people from all over the world in a dynamic work environment.

  • Working from home (residency within Catalonia is required, preferably Barcelona) until return to the office is allowed

  • Location: Barcelona, Spain

(Please note: the location is for internal reference only. You can work remotely from anywhere in Catalonia)

About us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

We are looking forward to your application!

Lead Account Manager - Instruments Inside Sales - German

Work from the comfort of your own home - anywhere in Spain!

Our client has a long history of innovation and leadership in a number of scientific industries with a focus on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services and software that address all elements of laboratory management. We are searching for an astute, well-organised and experienced Instruments Sales Representative to join our team.

The successful candidate will be responsible for promoting our client£s products to analytical customers within Germany. The key focus will be on generating new sales opportunities for our client£s instruments business (chromatography and spectroscopy) by using outbound prospecting tactics. This role is ideal for candidates who have a chemical/technical background, strong sales skills, a success-driven attitude and the ability to work well within a fast-paced and dynamic environment.

What will you be doing?

  • Conducting outbound prospecting calls in order to generate new sales opportunities for our client£s instruments business

  • Understanding customer needs in order to generate a high-quality sales funnel

  • Partnering with the sales reps in the assigned territories who will lead the next steps in the sales process and supporting them to maximise the order conversion

  • Nurturing customers for future business, ensuring they get all information of interest to them and building the relationship with them

  • Converting sales opportunities into sales

  • Cross-selling £" collaborating with other parts of the business to find cross-selling opportunities for services and consumables

  • Helping to build and enrich our customer database

What are we looking for?

  • A fluent level of German plus fluency in English (verbal & written)

  • Chemical background

  • Experience with laboratories and/or analytical instrumentation

  • Effective communication, negotiation and telemarketing/sales skills

  • Previous sales experience would be an advantage

  • Ability to build rapport and demonstrate credibility in order to build the customer relationship

  • Strong organisation and time-management skills

  • Self-motivation with a drive to meet and exceed targets

  • High level of commitment and accountability

  • Adaptability, flexibility and the ability to learn quickly

  • Understanding and appreciation for the importance of teamwork

What do we offer?

  • Full-time contract (39 hours/week)

  • Schedule: Monday-Friday 9am-6pm

  • Base salary of 25.000£ - 28,500£ gross per year plus performance bonus (up to 10.000£)

  • 24 days holiday per year on a full-time basis

  • Extensive initial & ongoing training

  • You will work remotely. Residence within Spanish territory is required

  • Interview conducted via video call using Microsoft Team

  • Start Date: 24th of January 2022

If you want to know more, then we are ready to meet you££.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Finance Manager

CPM International is seeking a Finance Manager for its Barcelona headquarters.

Reporting to the Finance Director, the selected candidate will be responsible for the Financial reporting, the AP & AR teams and their operations in daily tasks related to Financial Administration, ensuring compliance with financial legislation, policies, and procedures. Responsible as well for the translation of our local Financial Data to the language required by the group, making possible the global analysis by the company.

Key Accountabilities and Decision Ownership

  • Conduct financial analysis and prepare detailed financial reports and statements.

  • Delivery of a monthly P&L and Quarter Forecast in our system ensuring the proper coding and results.

  • Provide detailed comments of Financial results and deviations.

  • Monitor and Control of Debt, resolving any issues related to invoicing and ensuring the company cash flow.

  • Management and update of credit insurance limit according the business results.

  • Manage the acquisition of capital assets and ensure that assets are properly recorded, and amortized.

  • Oversee the management of all leases, contracts, and other financial commitments.

  • Design, improvement and supervision of the Account Receivables and Account Payables procedures, and team daily tasks ensuring efficiency.

Skills, know-how and experience

Must have:

  • Strong background, BA, and/or MA in business administration, finance, or economics

  • Excellent communication and presentation skills.

  • Leadership and potential to motivate others.

  • Ability to work as part of a team and to build strong working relationships.

  • Personal efficiency, time management skills and the ability to prioritise competing demands.

  • Strong attention to detail and an investigative nature.

  • Problem-solving skills and initiative.

  • Capacity to make quick but rational decisions.

  • High level of English

Preferred:

  • Knowledge of Local Accountancy and Tax legislation.

  • Business knowledge and an understanding of various departments in the organization

What we offer:

  • Full-time contract (39 hours/week)

  • Competitive salary

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

  • PLEASE NOTE: this is a temporary contract with an estimated duration of 6 months, however there are real possibilities for further career development and continuity within the Finance department as CPM continues its ongoing expansion process

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Real Time Efficiency Monitor

Job Summary

The Real Time Efficiency Monitor will be responsible of managing and reviewing day-to-day operations and real-time productivity in the project/department assigned including scheduling, staffing, metrics and performance in parallel with the WFM team, to ensure proper staffing and scheduling commensurate with service level goals on a daily, weekly and monthly level.

What you will achieve

  • Intraday monitoring of agent adherence against schedules and average speed of answer to maximize resource efficiency, flagging non-adherence issues to Management as required.

  • Monitoring of daily off phone activity whilst working with Team Leads.

  • Updating schedules in Workforce Management system to improve adherence and to provide accurate MI for internal departments.

  • Publication of schedules on time and in alignment with Contact Centre agreement.

  • Optimization of breaks and lunches to ensure maximum productivity.

  • Preparation of regular as well as ad hoc reports within business delivery timelines; review the reported data to identify potential business changes/improvements that can be made.

  • Daily communication and briefings with Team Leads & Service Delivery Managers, delivering insight, help to potentially identify risk areas and noting trends, to track achievement or deviation of performance by Team and individual.

  • Compliance with the full content of the Acceptable Use Policy

What we look for

  • Highly self-motivated and performance orientated with the ability to prioritize

  • Knowledge of WFM tools and Contact Centre performance measurement applications

  • Able to customize tools and applications to handle specific reporting needs of a business.

  • Strong understanding of resource planning and scheduling.

  • Excellent skills in Excel and a good working knowledge of Microsoft Office applications.

  • Excellent attention to detail, accuracy and data integrity Preferred:

  • Good communication skills and advanced level of English language

  • Pragmatic with the ability to interpret and present data/statistics.

What you can expect form us

  • Start date: December, 2021

  • Full-time permanent contract (39hours/week)

  • Schedule: rotating between Monday and Sunday between 8 am and 8 pm (two weekends off guaranteed per month)

  • Competitive salary plus benefits

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Slovakia - Dyson CS and Sales Agent (Polish)

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

We are People People.

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson £" Polish Customer Service and Sales Agent - Slovakia

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

What you will Achieve

Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

Have a full understanding of Dyson£s products and brand values and convey these at all times

Give feedback and provide insight into the key areas that drive a poor Owner Experience

Upsell to the latest technology and cross sell across the different categories

Log customers reasons for contact and leave notes on customer records

Adhere to all legal requirements and client requirements such as GDPR and PCI

Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

To strive for First Contact Resolution and resolve customer queries.

Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

Follow the defined processes and customer handling rules outlined by the client

Use the required systems to resolve customer issues and take the recommended next best action

Attend necessary training courses (internal and external) to maintain a high level of competency in your role

What we look for:

Experience in the customer service industry and ideally in a Contact Centre environment

Dedicated and hardworking and passionate about giving a great customer experience

Have the ability to connect with customers, build rapport and show empathy

Able to communicate clearly and effectively through the written and spoken word of Polish language to the level of C1 - C2 along with English to a level of B2-C1.

Outgoing and always asking appropriate questions to ascertain customer needs

You£re a natural team player £" we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

The ability to demonstrate our company DNA

Be well organised and able to prioritise your workload with the ability to work under pressure

Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

Flexible and able to adapt to change easily as this is a fast-paced environment

Professional, proactive, positive and with a £can-do£ attitude

Good computer skills and experience with MS Office

What you can expect from us

**Option to work remotely within the Slovakian territory or office based in Bratislava**

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

Highly competitive base salary

Food Vouchers £100 Per Month (£1200 per annum with no employee contribution)

Introducing a commuting allowance £50 Per month (£600 per annum for 100% in the office)

Excellent working from home allowances £50 per month (£600 per annum for 100% working from home)

Very achievable bonuses that you can control

Outstanding work location and facilities

Best in class people engagement activities and programs

Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

If you want to know more, then we are ready to meet you££.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Planning Specialist

The Planning Specialist is responsible for schedule creation and planning for all our teams on the Dyson campaign. You will plan across multiple sites and countries with intraday requirements and rotating patterns to ensure cover Monday-Sunday support. This role is also responsible for creating a robust short-, medium- and long-term forecast for all our channels on the campaign, while working in partnership with the Client.

What you will achieve:

- Work with the Planning Manager on weekly, monthly, yearly staffing plans

- Deliver an annual, quarterly and monthly forecast in line with budget refreshes and in partnership with the Client.

- Develop schedules that effectively deliver staffing levels based on the Intraday requirements and that consistently achieve service level commitments

- Manage non-productive time requests ensuring planning and that impacting coverage and SLAs

- Perform ongoing analysis of current staffing on a skill level to ensure coverage for all supports individually

- Acting as a contact person for all questions on aspects of workforce planning and scheduling

- Responsible for tracking and analysing shrinkage, turnover and attrition on a weekly/monthly/quarterly and yearly basis

- Planning time off requirements per each specific support on a daily, weekly, monthly and yearly basis and based to the legal requirements of country of each site

- In charge of time-off request validation within the legal requirement and company£s policy and expectations

- Work with the Planning Manager to ensure all client and internal requests are managed and delivered in line with agreed timescales

- Identifying best practice planning and forecasting from external bodies and resources and implement this to your approach

- Working with the RTA team to identify efficiency opportunities and better ways of working

What we look for:

- Advanced level of English language (spoken and written)

- The ability to develop strong relationships with all internal departments and cross-functional teams.

- To proactively drive client engagement and collaboration

- Able to communicate effectively with people at all levels

- Able to operate effectively in Excel, PowerPoint & Word

- SME on relevant labour rules/guidelines and best practices regarding working time distribution and time off

- Proven past working experience in a call center planning team is a plus

- Solid organizational skills including attention to detail and multi-tasking skills

- Be enthusiastic and positive and to love working in/with teams

- Experience with GeneSys, Injixo, Calabrio, Amazon Connect and other WFM tools

What you can expect form us:

  • Start date:December, 2021

  • Full-time permanent contract (39hours/week)

  • Schedule:Monday - Fridayfrom 9am to 6pm

  • Competitive salary plus benefits

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Slovakia - Lead Recruiter

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about: We£re People People.

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Lead Recruiter

What we do, is often less important than how we do it, so describing how we go about things at CPM, feels like a good thing to do.

After all, CPM, s purpose in life is to £inspire and influence human behaviour, - were not a business with a production line making things, we£re all about people

The Lead Recruiter role will be a key role to define, manage, and drive recruitment by considering and seeking to improve all aspects of the process.

To provide a professional and efficient service to clients and candidates, guiding your team to drive performance and meet all agreed client SLAs.

To work in collaboration with your colleagues and the Recruitment Business Partner to ensure that the resource within the team is appropriately planned and allocated to meet all client requirements across the organization through key peak periods supporting new business growth. Consistently demonstrating fair and consistent processes at all times to support our company DNA

What you will Achieve

  • Become the expert for your division, staying abreast of market trends and data and providing clients and the wider team with insight and advice.

  • Leverage all opportunities and avenues for candidate generation, using any agreed budgets to generate the best candidates.

  • Ensure 100% achievement of the agreed KPI£s with your client group.

  • Supporting, coaching and performance managing your team to develop and grow within their role

  • Design and assist your client group with interviewing and assessment days

  • Build strategic partnerships with your clients

  • Support clients with access to data and management reports as agreed with your client group.

  • Using all tools including Social Media platforms, to drive and create innovative ways to locate qualified individuals.

  • Highly organized and proficient in all google and Microsoft applications youll track performance and provide detailed reporting on your recruitment activities

What we look for

  • Proven successful recruitment experience

  • An understanding of recruitment systems and best practice methods

  • High level of resilience

  • Excellent IPS & communication skills

  • Excellent influencing skills

  • Consultative approach

  • Self-motivated

  • Professional manner

  • Creative approach to problem solving

  • Good attention to detail

  • Volume recruiting within an international contact center

  • Strong commercial awareness and the ability to report on ROI

  • Fluent in Slovakian along with C2 level of English both in verbal and written communication

  • Knowledge and experience to demonstrate the ability to support a new start up

  • Professional, proactive, positive and with a £can-do£ attitude

  • Good computer skills and experience with MS Office

What you can expect from us

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

  • A Permanent Contract (Indefinite)

  • Highly competitive base salary depending on your level of experience that you will bring into this new position

  • Food Vouchers£100 Per Month (£1200 per annum with no employee contribution)

  • Introducing a commuting allowance £50 Per month (£600 per annum for 100% in the office)

  • Excellent working from home allowances £50 per month (£600 per annum for 100% working from home)

  • Outstanding work location and facilities

  • Best in class people engagement activities and programs

  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

If you want to know more, then we are ready to meet you££.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Diageo - Administration Specialist - WFH (anywhere in the UK)

£This position will be permanently working from home, but must be able to come to the office in Thame to pick-up work equipment£

Job Purpose

What you will Achieve

To provide exceptional support to the Diageo Innovation team with the introduction of Draught Cocktails. To be responsible for the support of the Draught Cocktail Commercial Lead during the rollout of this new and exciting concept.

You will have regular communication with Commercial teams as well as the Diageo technical & Field sales teams. It will be your responsibility to set up and oversee the end-to-end installation of Draught Cocktails across the trade.

In addition to this, the role of Tactical Innovation Specialist will also involve its administrative responsibilities with the organisation & monitoring of the installation processes ensuring seamless implementation & ongoing success for Diageo£s customers & Key accounts.

What you will do

  • To have a comprehensive understanding of the client activity & all product information.

  • To be able to handle all contacts to a high standard including inbound/outbound customer calls and emails as well as client stakeholder communications.

  • Accountable for supporting Diageo£s Draught Cocktail Commercial teams through the ownership of the end-to-end installation process for Draught Cocktails.

  • Administrative support with the logging of surveys and new installations, the monitoring of these jobs & to provide regular & timely status updates to the Commercial teams

  • Establish close working relationships with the Diageo field-based Quality Engineer team

Other Information

  • Working Days - Monday £" Friday & Rotational Saturdays, Sundays & Bank Holidays (with a lieu day given for working BH£s)

  • Working Hours - 7.5-hour shift to be worked between 8 am & 6 pm (Monday to Friday) - Rota'd

  • Occasional weekends if required but Lieu days given. (no more than once a month)

  • Salary: £19,390(rising to £19,890 following successful Guinness accreditation)

  • Start Date £" ASAP

  • Office Location: Thame, UK

Who we are

At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

What we are about? We£re People People.

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Customer Service Agent - Norwegian - Rf. RB

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

Delivering exceptional, client-centred resolutions in a timely manner

Offering an omnichannel service to our consumers via telephone, email, chat and social media

Developing a sound understanding of the products and services offered by our client

Embracing our company values and acting as a brand ambassador

What are we looking for?

A fluent level of Norweigan with exceptional grammar and spelling skills (knowledge of other languages is a plus)

High level of English (Both written and spoken)

Genuine passion for delivering outstanding customer service

Confidence and an enthusiastic telephone manner

Ability to deal with sensitive calls with empathy

Strong administrative skills with a keen eye for detail

A professional outlook and proactive approach to problem solving

A strong team-work ethic and a £can do£ attitude

What do we offer?

Full-time contract (39 hours/week)

Schedule: Monday to Friday 09:00 to 18:00

Salary:16.500£ gross per year

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & friendly working environment £" one of the best in the city!

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!