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New balance E-commerce agent - Portuguese part-time

473-088

Descripción

Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

Our client - New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

What will you be doing?

Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

Working alongside the Management Team to meet deadlines and achieve goals

Living and breathing the company values; you will be a brand ambassador

Becoming an expert on all things New Balance

Working in a fast-paced environment and showing off your multi-tasking skills

Maintaining a high level of attention to detail and being meticulous & vigilant

Personalising the customer experience - finding the right tone for each situation

What are we looking for?

A fluent level of Portuguese with strong grammar and spelling skills (knowledge of other languages is a plus)

High level of English (both spoken and written)

Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

Fearless independence with the ability to think on your feet, there's no finish line to what's possible

Being a sporty person (runners, football players, tennis players, hikers...) will be a plus.

High energy, drive and a friendly personality

Resourcefulness and confidence to take the initiative in a fast-paced environment

A strong team-work ethic and a "can do" attitude

What do we offer?

Start date: December, 2021

Part-time contract (25 hours/week)

Schedule: between 09:00 to 20:00 (morning or afternoon shift)

Salary: 16.000€ gross per year (pro-rata for part-time)

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & friendly working environment - one of the best in the city!

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

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  • Withings Customer Service Agent - French

    About the job

    Withings is premium developer of digital health and wellness smart devices and focus on delivering a premium level of customer experience to their customers.

    Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

    As a Customer Support Agent you will provide a superior customer experience in German through the following pillars:

    • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

    • Connected Services: Provide support, assistance, and guidance setting up connected products, troubleshooting, and reporting.

    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

    • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

    • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

    Desired experience and skills:

    • Have experience in the customer service industry and ideally a contact centre environment.

    • A fluent level of French (spoken and written) plus an advanced level of English.

    • Be well organised and able to prioritise your workload.

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

    What we offer:

    • Full-time contract (39hours/week)

    • Schedule: Monday – Friday between 9:00 am and 6:30 pm (*please note the opening hours are subject to change in future)

    • Salary, €21,000 per year

    • Being part of a constantly growing company and a brand new project with endless opportunities for career development

    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

    If you want to know more, then we are ready to meet you…….

    Who we are

    At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

  • Pepe Jeans Customer Service Agent- Portuguese and Italian

    Pepe Jeans Customer Support Agent (Portuguese + Italian)

    Would you like to be part of a true success story and work with one of the world’s most legendary denim brands that are constantly innovating and transforming the market? Are you passionate about delivering an outstanding customer experience?

    If so, this opportunity is for you!

    Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge and durable designs. From workwear to cowboy jeans to stylish every-day denim wear, they are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it. We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.

    What will you be doing?

    Resolving customer queries quickly, effectively and efficiently via telephone and email

    Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience

    Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately

    Wowing our customers with amazing brand knowledge and championing the brand at all times

    Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved

    Delivering a high-quality service, personalising communications to fit the customer’s individual style, brand values and the required brand tone of voice

    What are we looking for?

    A fluent level of Portuguese and Italian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    High level of English both spoken and written.

    Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    Confidence and an enthusiastic telephone manner

    Strong administrative skills with a keen eye for detail

    A professional outlook and proactive approach to problem solving

    A strong team-work ethic and a “can do” attitude

    What do we offer?

    Starting date: January, 2022

    Full-time contract (39 hours/week)

    Shift: Monday – Friday from 9am to 6pm

    Salary: 16.500€ gross per year

    600€ extra after completing 6 months

    24 days holiday per year on full time basis

    Being part of a constantly growing company & team, with endless opportunities for career development

    A modern, international & friendly working environment – one of the best in the city!

    Work hard and have fun! We offer a variety of social events throughout the year

    Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Premier Foods - Inbound Communicator - (Trainee/School Leaver)

    No experience is necessary (so perfect for school leavers) - This position will be working from home, anywhere in the UK”

    Job Purpose

    To provide exceptional customer experience, responding effectively through a variety of communication channels.

    You will work collaboratively with internal and external customers to resolve their enquiries in a professional manner and timely manner.

    You will understand the client’s vision and values and ensure that these are reflected on a daily basis.

    Key Responsibilities and Accountabilities:

    • To become a ‘product expert’

    • To professionally handle all contact channels on behalf of our client including inbound telephone calls; email; written communication and any other communication channels such as live chat as agreed with your Team Leader.

    • To accurately populate the campaign system/s as directed by your Team Leader online in a call.

    • To meet and exceed all quantitative and qualitative performance targets.

    • To conduct administration duties as directed by your Team Leader.

    • Attend training and briefing sessions (internally and externally) as necessary in order to gain an understanding of Client and Contact Centre requirements.

    • Attend ongoing training courses (internal and external) to maintain a high calibre of telephone and database skills.

    Knowledge and Experience Required:

    • Educated to GCSE/O’Level standard including Maths and English

    • Confident telephone manner, including good communication and listening skills

    • Ability to deal calmly and professionally with challenging calls

    • Computer literate

    • Accurate in data capturing

    • Exceptional grammar and letter writing skills

    What do we offer?

    • Working Days: Monday – Friday

    • Working Hours: 9 am - 5.00 pm

    • Salary: £16.5k rising to £17.5k upon accreditiation completion

    • Start Date – ASAP

    • Office Location: Thame

    About Us:

    CPM is an international agency specialized in contact centres and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

    We are looking forward to your application!

  • Withings Customer Service Agent - German

    About the job

    Withings is premium developer of digital health and wellness smart devices and focus on delivering a premium level of customer experience to their customers.

    Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

    As a Customer Support Agent you will provide a superior customer experience in German through the following pillars:

    • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

    • Connected Services: Provide support, assistance, and guidance setting up connected products, troubleshooting, and reporting.

    • Process: Process all client requests in accordance with company process and guidelines across all the product range.

    • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

    • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

    Desired experience and skills:

    • Have experience in the customer service industry and ideally a contact centre environment.

    • A fluent level of German (spoken and written) plus an advanced level of English.

    • Be well organised and able to prioritise your workload.

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

    What we offer:

    • Full-time contract (39hours/week)

    • Schedule: Monday – Friday between 9:00 am and 6:30 pm (*please note the opening hours are subject to change in future)

    • Salary, €23,000 per year

    • Being part of a constantly growing company and a brand new project with endless opportunities for career development

    • Working with amazing people from all over the world in a dynamic work environment

    • On-site kitchen, free hot beverages, and vending machines.

    • Start Date: 28th of February 2022

    If you want to know more, then we are ready to meet you…….

    Who we are

    At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.


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Office Administrator

Job Summary

We are looking for a passionate Administrator to join the existing Dyson Office Administration team. The ideal candidate for this position will have a passion for administrative tasks, a high attention to detail and accuracy in produced work.

What you will achieve

  • Manage daily admin tasks such as assisting the team with queries, updating sickness and absence, preparing agreements, sanctions, revokes and other requested documents

  • Preparing and assisting with payroll and follow up on payroll issues.

  • Preparing and managing the Dyson team benefits (DKV and Edenred).

  • Conduct HR training and contract signing for new starters as well as ongoing refresher training for current staff. As well as ongoing HR training for Team leads, Coaches and Trainers where needed.

  • Produce and provide admin related reports to the leadership team as well as assisting on general reporting tasks on request

  • Manage the onboarding, absence and leavers paperwork for the entire floor, liaising with TLs and HR.

  • Ensure that WFM systems, Holiday Planner and other staffing tools are up to date with active employee information.

  • Assist in the production of staff scheduling, including preparing intraday reports on roster adherence

  • Identify, analyse and interpret trends or patterns on performance deviation issues/challenges and advise management

  • Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results

  • Assist in ad hoc administration projects and client visits/projects as needed

What we look for

  • Have Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills

  • Be resilient: the ability to work under pressure, meet deadlines and be accountable for performance is a must

  • Effectively manage your time: must be able to multi-task, be detail oriented and demonstrate strong organizational skills

  • Be Interpersonal: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members

  • Have excellent written communication: you£ll demonstrate that you can effectively, accurately and concisely convey thoughts and concepts into actionable work plans.

  • Be a Problem Solver: you will seek solutions that work for the team and the client.

  • Deal well with Ambiguity: ability to adapt and excel as a team player in a fast-paced and change-oriented environment

  • Work well alone and under pressure: Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time

  • Minimum intermediate skill-level in Excel and a good working knowledge of Microsoft Office applications

  • Ideally at least 1 year in Contact Centre performance measures and reporting applications.

  • Knowledge of WFM tools a plus

  • Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy

  • High level of English and plus 1 European language

  • Previous experience with Meta4 HR Software tool will be a plus

  • Previous experience with HR/administrative tasks.

What you can expect form us

  • Full-time permanent contract (39hours/week)

  • Schedule: Monday - Friday from 9am to 6pm

  • Competitive salary plus benefits

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Real Time Efficiency Monitor

Job Summary

The Real Time Efficiency Monitor will be responsible of managing and reviewing day-to-day operations and real-time productivity in the project/department assigned including scheduling, staffing, metrics and performance in parallel with the WFM team, to ensure proper staffing and scheduling commensurate with service level goals on a daily, weekly and monthly level.

What you will achieve

  • Intraday monitoring of agent adherence against schedules and average speed of answer to maximize resource efficiency, flagging non-adherence issues to Management as required.

  • Monitoring of daily off phone activity whilst working with Team Leads.

  • Updating schedules in Workforce Management system to improve adherence and to provide accurate MI for internal departments.

  • Publication of schedules on time and in alignment with Contact Centre agreement.

  • Optimization of breaks and lunches to ensure maximum productivity.

  • Preparation of regular as well as ad hoc reports within business delivery timelines; review the reported data to identify potential business changes/improvements that can be made.

  • Daily communication and briefings with Team Leads & Service Delivery Managers, delivering insight, help to potentially identify risk areas and noting trends, to track achievement or deviation of performance by Team and individual.

  • Compliance with the full content of the Acceptable Use Policy

What we look for

  • Highly self-motivated and performance orientated with the ability to prioritize

  • Knowledge of WFM tools and Contact Centre performance measurement applications

  • Able to customize tools and applications to handle specific reporting needs of a business.

  • Strong understanding of resource planning and scheduling.

  • Excellent skills in Excel and a good working knowledge of Microsoft Office applications.

  • Excellent attention to detail, accuracy and data integrity Preferred:

  • Good communication skills and advanced level of English language

  • Pragmatic with the ability to interpret and present data/statistics.

What you can expect form us

  • Start date: January, 2022

  • Full-time permanent contract (39hours/week)

  • Schedule: 5 days per week, Monday to Sunday rotating shifts between 8am and 8pm. 2 weekends off guaranteed per month.

  • Salary range: between 20 and 25k gross/year, plus benefits

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.