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Inside Sales Representative (UK)

302-100

Our client has a long history of innovation and leadership in a number of scientific industries with a focus on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services and software that address all elements of laboratory management. We are searching for an astute, well-organised and experienced Inside Sales Representative to join our team.

The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities. The key focus will be on the outbound sales of on-demand services contracts as well as assessing customers’ needs for maintenance and repair services for their in-house laboratory equipment. Consequently, this role carries a target quota. Interpretation of customer needs is vital and will lead to active creation of business opportunities into a credible sales funnel. Customer needs will be identified through active prospecting of the market whilst maintaining existing customer relationships.

What will you be doing?

  • Responding to customer enquiries, emails, web contacts and orders as well as being involved in order fulfilment and post-sales related activities

  • Performing inbound and outbound telephone activities and managing our customer database

  • Managing your own sales funnel

  • Providing pricing & availability, parts identification, order status and proof of delivery assistance to customers

  • As an integral member of the sales team, you will be working together with a number of internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining & growing the existing customer database

  • Interpreting customer needs and proactively working to fulfil those needs

  • Actively creating business opportunities and representing the brand through every customer interaction

What are we looking for?

  • Be fluent English (verbal & written)

  • Demonstratable effective communication and negotiation skills

  • The ideal candidate would have a Bachelor’s/Master’s degree

  • Previous account management experience would be an advantage

  • Excellent technical knowledge and strategic sales skills

  • Ability to build rapport and demonstrate credibility in order to build the customer relationship

  • Strong organisation and time-management skills

  • Ambition and willingness to work hard to improve, grow and build your sales knowledge

  • A proactive approach and a strong team spirit

  • High level of motivation with a drive to meet and exceed targets

  • Experience with laboratories and/or analytical instrumentation would be a plus

What do we offer?

  • Full-time permanent contract (39 hours/week)

  • Schedule: Monday-Friday 9am-6pm

  • Base salary of 25.000€ gross per year plus performance bonus (up to 10.000€)

  • 24 days holiday per year on full time basis

  • Extensive initial & ongoing training

  • Working with amazing people from all over the world in a dynamic work environment.

  • Initially working from home temporarily due to COVID-19, so fast internet connection is a must.

  • Interview conducted via video call using Microsoft Team

  • Start Date: September 2021

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.



We are looking forward to your application!

MORE VACANCIES
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    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

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    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

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    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

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    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

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    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

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    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

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    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

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    • Outgoing and always asking appropriate questions to ascertain customer needs

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    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

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    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €15,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

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    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

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    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

    • Able to communicate clearly and effectively through the written and spoken word of Danish language to the level of C1 - C2 along with English to a level of B2 - C1

    • Outgoing and always asking appropriate questions to ascertain customer needs

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

    • Flexible and able to adapt to change easily as this is a fast-paced environment

    • Professional, proactive, positive and with a “can-do” attitude

    • Good computer skills and experience with MS Office

    What you can expect from us

    Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

    We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €16,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

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    Who we are

    At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

    What we are about We’re People People.

    We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

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    What you will Achieve

    • Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology

    • Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues

    • Have a full understanding of Dyson’s products and brand values and convey these at all times

    • Give feedback and provide insight into the key areas that drive a poor Owner Experience

    • Upsell to the latest technology and cross sell across the different categories

    • Log customers reasons for contact and leave notes on customer records

    • Adhere to all legal requirements and client requirements such as GDPR and PCI

    • Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand

    • To strive for First Contact Resolution and resolve customer queries.

    • Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets

    • Follow the defined processes and customer handling rules outlined by the client

    • Use the required systems to resolve customer issues and take the recommended next best action

    • Attend necessary training courses (internal and external) to maintain a high level of competency in your role

    What we look for

    • Experience in the customer service industry and ideally in a Contact Centre environment

    • Dedicated and hardworking and passionate about giving a great customer experience

    • Have the ability to connect with customers, build rapport and show empathy

    • Able to communicate clearly and effectively through the written and spoken word of Norwegian language to the level of C1 - C2 along with English to a level of B2 - C1

    • Outgoing and always asking appropriate questions to ascertain customer needs

    • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

    • The ability to demonstrate our company DNA

    • Be well organised and able to prioritise your workload with the ability to work under pressure

    • Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson

    • Flexible and able to adapt to change easily as this is a fast-paced environment

    • Professional, proactive, positive and with a “can-do” attitude

    • Good computer skills and experience with MS Office

    What you can expect from us

    Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

    We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

    If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

    • A Permanent Contract (Indefinite)

    • Highly competitive base salary of €16,500 per annum

    • Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)

    • Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)

    • Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)

    • Very achievable bonuses that you can control

    • Outstanding work location and facilities

    • Best in class people engagement activities and programs

    • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

    • The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

    If you want to know more, then we are ready to meet you…….

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.