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New Balance - Customer Support Agent - Portuguese + Italian

120-088

Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

Our client – New Balance – believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

What will you be doing?

  • Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

  • Working alongside the Management Team to meet deadlines and achieve goals

  • Living and breathing the company values; you will be a brand ambassador

  • Becoming an expert on all things New Balance

  • Working in a fast-paced environment and showing off your multi-tasking skills

  • Maintaining a high level of attention to detail and being meticulous & vigilant

  • Personalising the customer experience – finding the right tone for each situation

What are we looking for?

  • A native or fluent level of Portuguese + Italian (both languages required) with strong grammar and spelling skills.

  • Fluent level of English (both written and spoken).

  • Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

  • Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible

  • High energy, drive and a friendly personality

  • If you are a sporty people (runners, football players, tennis players, hikers…) it will be a plus.

  • Resourcefulness and confidence to take the initiative in a fast-paced environment

  • A strong team-work ethic and a “can do” attitude

What do we offer?

  • Full-time contract (39 hours/week)

  • Schedule: 10:00 to 19:00

  • Salary: 16.000€ gross per year

Start date: 22/03/2021

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment – one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Central location in Barcelona with great transport links

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

MORE VACANCIES
MORE VACANCIES
  • Customer Service Representative (native level of Dutch)

    Are you passionate about delivering an outstanding customer experience? Are you a multi-tasker extraordinaire who believes that variety is the spice of life?

    If so, this opportunity is for you!

    This position will give you the chance to work with a variety of exciting brands that are all well-known, global leaders within their industries. Amongst others, you will be representing companies within the consumer foods industry, household & personal care industries and the chocolate & confectionary industry. This role will require you to develop a sound knowledge of the different companies we work with as well as having the flexibility and agility to seamlessly switch between handling enquiries regarding different brands quickly and efficiently. We are looking for exceptional people to deliver a first-class service to our customers on behalf of our clients.

    What will you be doing?

    - Providing an outstanding customer experience through every customer interaction

    - Handling telephone, email and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner

    - Dealing with queries regarding multiple brands and products (across a number of industries)

    - Constantly improving brand and product knowledge to deliver the highest quality of information to our customers

    - Embracing our company values and acting as a brand ambassador

    What are we looking for?

    - A native level of Dutch with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    - High level of English (Both written and spoken)

    - Genuine passion for delivering outstanding customer service

    - Previous experience in a customer-facing role or a call centre environment would be a plus

    - Flexibility, adaptability and ability to multi-task

    - Confidence and an enthusiastic telephone manner

    - Ability to deal with sensitive calls with empathy

    - Strong administrative skills with a keen eye for detail

    - A professional outlook and proactive approach to problem solving

    - Strong team spirit and a “can do” attitude

    What do we offer?

    - Full-time contract (39 hours/week)

    - Schedule: Monday to Friday 09:00 to 18:00

    - Salary: 18.000€ gross per year

    - 24 days holiday per year on full time basis

    - Being part of a constantly growing company & team, with endless opportunities for career development

    - A modern, international & friendly working environment – one of the best in the city!

    - Work hard and have fun! We offer a variety of social events throughout the year

    - Central location in Barcelona with great transport links

    - Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    - Location: Barcelona, Spain

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Part-time Customer Service Agent (native level of German)

    Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

    If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

    Our client – New Balance – believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

    What will you be doing?

    • Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

    • Working alongside the Management Team to meet deadlines and achieve goals

    • Living and breathing the company values; you will be a brand ambassador

    • Becoming an expert on all things New Balance

    • Working in a fast-paced environment and showing off your multi-tasking skills

    • Maintaining a high level of attention to detail and being meticulous & vigilant

    • Personalising the customer experience – finding the right tone for each situation

    What are we looking for?

    • A native level of German with strong grammar and spelling skills.

    • Fluent level of English (both written and spoken).

    • Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    • Fearless independence with the ability to think on your feet, there’s no finish line to what’s possible

    • High energy, drive and a friendly personality

    • If you are a sporty people (runners, football players, tennis players, hikers…) it will be a plus.

    • Resourcefulness and confidence to take the initiative in a fast-paced environment

    • A strong team-work ethic and a “can do” attitude

    What do we offer?

    • Part -time contract (20 hours/week)

    • Schedule: between 10:00 and 19:00 - probably afternoon shift

    • Salary: Pro-rata of 18.000€ gross per year (amount for 39hours/week)

    Start date: 26/04/2021

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Work hard and have fun! We offer a variety of social events throughout the year

    • Central location in Barcelona with great transport links

    • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • German Customer Service & Sales Agent - Dyson Barcelona

    Job Description

    We are looking for employees with a native level of German to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    Able to speak, read and write German to a native level (or equivalent).

    Have a good level of English to communicate with our international team.

    You appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    Good computer skills and experience with MS Office.

    What Benefits Do We Offer?

    • Full-time, 39 hours per week, working Monday to Sunday (rotating weekends) fixed hours 1 PM - 10 PM, two weekends off guaranteed per month.

    • Salary: €25.000 gross per year.

    • Professional training (paid) that optimally prepares you for your job.

    • Start Date: 17th May 2021

    • Temporary contract 4 month + indefinido

    • Working with amazing people from all over the world in a dynamic work environment.

    • Working from office

    • Interview conducted via video call using Microsoft Teams

    A modern, bright, newly renovated office with a central location in Barcelona.

    The possibility to enrol in language courses, free coffee and tea, team activities, summer parties, employee discounts.

    Working with amazing people from all over world in a dynamic work environment. 

    Freedom to express yourself without a dress code.

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!

  • Customer Service Representative - Native Norwegian - Part-time

    Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

    If so, this opportunity is for you!

    Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

    What will you be doing?

    - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

    - Delivering exceptional, client-centred resolutions in a timely manner

    - Offering an omnichannel service to our consumers via telephone, email, chat and social media

    - Developing a sound understanding of the products and services offered by our client

    - Embracing our company values and acting as a brand ambassador

    What are we looking for?

    - A native level of Norwegian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    - High level of English (Both written and spoken)

    - Genuine passion for delivering outstanding customer service

    - Confidence and an enthusiastic telephone manner

    - Ability to deal with sensitive calls with empathy

    - Strong administrative skills with a keen eye for detail

    - A professional outlook and proactive approach to problem solving

    - A strong team-work ethic and a “can do” attitude

    What do we offer?

    - Part-time contract (25 hours/week)

    - Schedule: Fixed hours Monday to Friday - morning shift (between 09:00 and 18:00)

    - Salary: Pro-rata of 16.500€ gross per year (amount for 39 hours/week)

    - 24 days holiday per year on full time basis

    - Being part of a constantly growing company & team, with endless opportunities for career development

    - A modern, international & friendly working environment – one of the best in the city!

    - Work hard and have fun! We offer a variety of social events throughout the year

    - Central location in Barcelona with great transport links

    - Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    - Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    - Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!


This job has now been filled but you may be interested in:

 

Customer Service Representative (native level of Dutch)

Are you passionate about delivering an outstanding customer experience? Are you a multi-tasker extraordinaire who believes that variety is the spice of life?

If so, this opportunity is for you!

This position will give you the chance to work with a variety of exciting brands that are all well-known, global leaders within their industries. Amongst others, you will be representing companies within the consumer foods industry, household & personal care industries and the chocolate & confectionary industry. This role will require you to develop a sound knowledge of the different companies we work with as well as having the flexibility and agility to seamlessly switch between handling enquiries regarding different brands quickly and efficiently. We are looking for exceptional people to deliver a first-class service to our customers on behalf of our clients.

What will you be doing?

- Providing an outstanding customer experience through every customer interaction

- Handling telephone, email and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner

- Dealing with queries regarding multiple brands and products (across a number of industries)

- Constantly improving brand and product knowledge to deliver the highest quality of information to our customers

- Embracing our company values and acting as a brand ambassador

What are we looking for?

- A native level of Dutch with exceptional grammar and spelling skills (knowledge of other languages is a plus)

- High level of English (Both written and spoken)

- Genuine passion for delivering outstanding customer service

- Previous experience in a customer-facing role or a call centre environment would be a plus

- Flexibility, adaptability and ability to multi-task

- Confidence and an enthusiastic telephone manner

- Ability to deal with sensitive calls with empathy

- Strong administrative skills with a keen eye for detail

- A professional outlook and proactive approach to problem solving

- Strong team spirit and a £can do£ attitude

What do we offer?

- Full-time contract (39 hours/week)

- Schedule: Monday to Friday 09:00 to 18:00

- Salary: 18.000£ gross per year

- 24 days holiday per year on full time basis

- Being part of a constantly growing company & team, with endless opportunities for career development

- A modern, international & friendly working environment £" one of the best in the city!

- Work hard and have fun! We offer a variety of social events throughout the year

- Central location in Barcelona with great transport links

- Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

- Location: Barcelona, Spain

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Part-time Customer Service Agent (native level of German)

Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

Our client £" New Balance £" believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

What will you be doing?

  • Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

  • Working alongside the Management Team to meet deadlines and achieve goals

  • Living and breathing the company values; you will be a brand ambassador

  • Becoming an expert on all things New Balance

  • Working in a fast-paced environment£and showing off your multi-tasking skills

  • Maintaining a high level of attention to detail and being meticulous & vigilant

  • Personalising the customer experience £" finding the right tone for each situation

What are we looking for?

  • A native level of German with strong grammar and spelling skills.

  • Fluent level of English (both written and spoken).

  • Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

  • Fearless independence with the ability to think on your feet, there£s no finish line to what£s possible

  • High energy, drive and a friendly personality

  • If you are a sporty people (runners, football players, tennis players, hikers£) it will be a plus.

  • Resourcefulness and confidence to take the initiative in a fast-paced environment

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Part -time contract (20 hours/week)

  • Schedule: between 10:00 and 19:00 - probably afternoon shift

  • Salary: Pro-rata of 18.000£ gross per year (amount for 39hours/week)

Start date: 26/04/2021

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Central location in Barcelona with great transport links

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

German Customer Service & Sales Agent - Dyson Barcelona

Job Description

We are looking for employees with a native level of German to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

Your Daily Tasks:

You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

The ideal job for you?

Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

Able to speak, read and write German to a native level (or equivalent).

Have a good level of English to communicate with our international team.

You appreciate excellent customer service? No matter whether it£s a call, email or social media, we want to offer our customers the best possible experience.

Good computer skills and experience with MS Office.

What Benefits Do We Offer?

£ Full-time, 39 hours per week, working Monday to Sunday (rotating weekends) fixed hours 1 PM - 10 PM, two weekends off guaranteed per month.

£ Salary: £25.000 gross per year.

£ Professional training (paid) that optimally prepares you for your job.

£ Start Date: 17th May 2021

£ Temporary contract 4 month + indefinido

£ Working with amazing people from all over the world in a dynamic work environment.

£ Working from office

£ Interview conducted via video call using Microsoft Teams

A modern, bright, newly renovated office with a central location in Barcelona.

The possibility to enrol in language courses, free coffee and tea, team activities, summer parties, employee discounts.

Working with amazing people from all over world in a dynamic work environment.£

Freedom to express yourself without a dress code.

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

We are looking forward to your application!

Customer Service Representative - Native Norwegian - Part-time

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

- Delivering exceptional, client-centred resolutions in a timely manner

- Offering an omnichannel service to our consumers via telephone, email, chat and social media

- Developing a sound understanding of the products and services offered by our client

- Embracing our company values and acting as a brand ambassador

What are we looking for?

- A native level of Norwegian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

- High level of English (Both written and spoken)

- Genuine passion for delivering outstanding customer service

- Confidence and an enthusiastic telephone manner

- Ability to deal with sensitive calls with empathy

- Strong administrative skills with a keen eye for detail

- A professional outlook and proactive approach to problem solving

- A strong team-work ethic and a £can do£ attitude

What do we offer?

- Part-time contract (25 hours/week)

- Schedule: Fixed hours Monday to Friday - morning shift (between 09:00 and 18:00)

- Salary: Pro-rata of 16.500£ gross per year (amount for 39 hours/week)

- 24 days holiday per year on full time basis

- Being part of a constantly growing company & team, with endless opportunities for career development

- A modern, international & friendly working environment £" one of the best in the city!

- Work hard and have fun! We offer a variety of social events throughout the year

- Central location in Barcelona with great transport links

- Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

- Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

- Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Representative (native level of German)

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

- Delivering exceptional, client-centred resolutions in a timely manner

- Offering an omnichannel service to our consumers via telephone, email, chat and social media

- Developing a sound understanding of the products and services offered by our client

- Embracing our company values and acting as a brand ambassador

What are we looking for?

- A native level of German with exceptional grammar and spelling skills (knowledge of other languages is a plus)

- High level of English (Both written and spoken)

- Genuine passion for delivering outstanding customer service

- Confidence and an enthusiastic telephone manner

- Ability to deal with sensitive calls with empathy

- Strong administrative skills with a keen eye for detail

- A professional outlook and proactive approach to problem solving

- A strong team-work ethic and a £can do£ attitude

What do we offer?

- Full-time contract (39 hours/week)

- Schedule: Fixed hours Monday to Friday - 09:00 to 18:00

- Salary: 18.000£ gross per year (amount for 39 hours/week)

- 24 days holiday per year on full time basis

- Being part of a constantly growing company & team, with endless opportunities for career development

- A modern, international & friendly working environment £" one of the best in the city!

- Work hard and have fun! We offer a variety of social events throughout the year

- Central location in Barcelona with great transport links

- Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

- Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

- Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Representative - Native Swedish - Part-time

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

- Delivering exceptional, client-centred resolutions in a timely manner

- Offering an omnichannel service to our consumers via telephone, email, chat and social media

- Developing a sound understanding of the products and services offered by our client

- Embracing our company values and acting as a brand ambassador

What are we looking for?

- A native level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

- High level of English (Both written and spoken)

- Genuine passion for delivering outstanding customer service

- Confidence and an enthusiastic telephone manner

- Ability to deal with sensitive calls with empathy

- Strong administrative skills with a keen eye for detail

- A professional outlook and proactive approach to problem solving

- A strong team-work ethic and a £can do£ attitude

What do we offer?

- Part-time contract (20 hours/week)

- Schedule: Fixed hours Monday to Friday - morning shift (between 09:00 and 18:00)

- Salary: Pro-rata of 16.500£ gross per year (amount for 39 hours/week)

- 24 days holiday per year on full time basis

- Being part of a constantly growing company & team, with endless opportunities for career development

- A modern, international & friendly working environment £" one of the best in the city!

- Work hard and have fun! We offer a variety of social events throughout the year

- Central location in Barcelona with great transport links

- Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

- Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

- Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Representative - native NORWEGIAN and SWEDISH

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Norwegian AND Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Full-time contract (39 hours/week)

  • Fixed schedule: Monday to Friday 09:00 £" 18:00

  • Salary: 18.000 £ gross per year

  • Indefinido contract (1 month probation)

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Executive - Russian Speaker with English

Must be fluent in Russian with English

As a CRE (CC Advisor) for Bentley, you will be responsible for ensuring all key performance measures are met.

As a member of the Bentley Contact Centre team in Manchester, you will handle all contacts (Inbound & Outbound) direct from customers on behalf of Bentley through a range of multi-channel sources (Phone, Mail, Email, Social Media, Bentley App). You will support the team by providing both customer journey management and prospecting communications as well as working closely with the Bentley dealer network.

You will be competent in answering all customer queries from the most basic to complex technical enquiries and ad-hoc tactical campaign management.

Quality will always be at the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key £" delivering expertise and exceptional service.

You will work alongside the Management team to meet the expectation of Bentley (adherence to SLA£s & KPI£s) while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values.

The multilingual teams will consist of Customer Relation Executives with the following languages: English, French, German, Spanish, Italian, Russian, Arabic and Mandarin.

Principle Accountabilities

  • Deal with all consumer contacts (Inbound and Outbound £" Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team

  • Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or ongoing issues

  • Attend briefing sessions (internally and externally) in order to gain an understanding of Clients£ requirements (New products/ New cars/ Brand Knowledge)

  • Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills

  • Demonstrate a commitment to improving the consumer experience

  • To have excellent organisational skills with the ability to prioritise and monitor own workload effectively

  • To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA£s

  • To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally

  • Escalate calls promptly to the next appropriate person, when necessary

  • To maintain a high standard of productivity at all times

  • Expertly handle objections and customer concerns

  • Adherence to GDPR and data breach processes

  • All administrative duties in line with the role

Knowledge and Experience Required:

  • Native level of spoken/written Russian and English

  • Educated to GCSE standard including Maths and English

  • Ability to deal with demanding customers and escalations

  • Energetic, motivating and positive individual

  • Basic computer skills & accuracy in data capture

  • Confident telephone manner, demonstrating good communication and listening skills

  • Energetic, motivating and positive individual

  • Good grammar and email writing skills (In region language/ English language)

  • Must be comfortable dealing with High Net Worth Customers, with a minimum of 1-year contact/call centre experience.

What we offer:

  • Working hours: Monday £" Sunday, rotating shifts between 07:00 am £" 18:15 pm with weekend working every 3 weeks.

  • Salary: £21,400 gross per year + 5% bonus

  • You will work from home due to the current COVID-19 situation, so a fast internet connection is a must.

  • Ideally, you will have some experience of working from home or be prepared to discuss how you will be able to work efficiently from home.

  • Start Date: April/May 2021

  • Location: Manchester, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!

Customer Service Executive - English speaker with Mandarin

Must be fluent in English with Mandarin

As a CRE (CC Advisor) for Bentley, you will be responsible for ensuring all key performance measures are met.

As a member of the Bentley Contact Centre team in Manchester, you will handle all contacts (Inbound & Outbound) direct from customers on behalf of Bentley through a range of multi-channel sources (Phone, Mail, Email, Social Media, Bentley App). You will support the team by providing both customer journey management and prospecting communications as well as working closely with the Bentley dealer network.

You will be competent in answering all customer queries from the most basic to complex technical enquiries and ad-hoc tactical campaign management.

Quality will always be at the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key £" delivering expertise and exceptional service.

You will work alongside the Management team to meet the expectation of Bentley (adherence to SLA£s & KPI£s) while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values.

The multilingual teams will consist of Customer Relation Executives with the following languages: English, French, German, Spanish, Italian, Russian, Arabic and Mandarin.

Principle Accountabilities

  • Deal with all consumer contacts (Inbound and Outbound £" Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team

  • Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or ongoing issues

  • Attend briefing sessions (internally and externally) in order to gain an understanding of Clients£ requirements (New products/ New cars/ Brand Knowledge)

  • Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills

  • Demonstrate a commitment to improving the consumer experience

  • To have excellent organisational skills with the ability to prioritise and monitor own workload effectively

  • To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA£s

  • To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally

  • Escalate calls promptly to the next appropriate person, when necessary

  • To maintain a high standard of productivity at all times

  • Expertly handle objections and customer concerns

  • Adherence to GDPR and data breach processes

  • All administrative duties in line with the role

Knowledge and Experience Required:

  • Native level of spoken/written English with a good level of Mandarin.

  • Educated to GCSE standard including Maths and English

  • Ability to deal with demanding customers and escalations

  • Energetic, motivating and positive individual

  • Basic computer skills & accuracy in data capture

  • Confident telephone manner, demonstrating good communication and listening skills

  • Energetic, motivating and positive individual

  • Good grammar and email writing skills (In region language/ English language)

  • Must be comfortable dealing with High Net Worth Customers, with a minimum of 1-year contact/call centre experience.

What we offer:

  • Working hours: Monday £" Sunday, rotating shifts between 07:00 am £" 18:15 pm with weekend working every 3 weeks.

  • Salary: £21,400 gross per year + 5% bonus

  • You will work from home due to the current COVID-19 situation, so a fast internet connection is a must.

  • Ideally, you will have some experience of working from home or be prepared to discuss how you will be able to work efficiently from home.

  • Start Date: April/May 2021

  • Location: Manchester, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!

Customer Service Reprsentative (German and Polish)

Would you like to work for a worldwide well-known fashion brand? Are you passionate about delivering outstanding customer service?

If so, this opportunity is for you!

We are looking for extraordinary people to join our team, immerse themselves in the brandand deliver a first-class service to our customers.

The role will require you to develop a sound understanding of the product and services and to embrace brand values. You will work collaboratively with customers to answer product information requests and resolve queries in a skilful and professional manner ensuring a timely and consumer centric resolution.

What will you be doing?

  • Resolving every customer contact in a skilful, professional and empathetic mannervia telephone, chat and email

  • Ensuringthatresolutions to consumer queries are achieved in a timelymanner

  • Amplifying the voice of the customer by escalating customer feedback and ideas for improvement

  • Wowing our customers with amazing brand knowledge and championing the brand at all times

  • Delivering a high-quality service, personalising communications to fit the customer£s individual style, brand values and the required brand tone of voice

  • Developing a sound understanding of the products offered by ourclient and embracing company values as your own

  • Achieving key metrics, targets and goals ensuring the highest level of service is delivered to our customers

What are we looking for?

  • A native level or equivalent ofGerman and Polish (spoken & written) with exceptional grammarandspelling skills

  • High English level, with exceptional grammar and spelling skills

  • Genuine passion for delivering outstanding customer service

  • Previous experience in a customer-facing role or a call centre environment would be a plus

  • Flexibility, adaptability and ability to multi-task

  • Confidence and an enthusiastic telephone manner

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team spiritand a £can do£ attitude

What do we offer?

  • Full-timecontract (39hours/week) and part-time shifts available

  • Competitive salary

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Agent (Spanish, Italian and Portuguese)

Would you like to work for a worldwide well-known fashion brand? Are you passionate about delivering outstanding customer service?

If so, this opportunity is for you!

We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

The role will require you to develop a sound understanding of the product and services and to embrace brand values. You will work collaboratively with customers to answer product information requests and resolve queries in a skilful and professional manner ensuring a timely and consumer centric resolution.

What will you be doing?

  • Resolving every customer contact in a skilful, professional and empathetic manner via telephone, chat and email

  • Ensuring that resolutions to consumer queries are achieved in a timely manner

  • Amplifying the voice of the customer by escalating customer feedback and ideas for improvement

  • Wowing our customers with amazing brand knowledge and championing the brand at all times

  • Delivering a high-quality service, personalising communications to fit the customer£s individual style, brand values and the required brand tone of voice

  • Developing a sound understanding of the products offered by our client and embracing company values as your own

  • Achieving key metrics, targets and goals ensuring the highest level of service is delivered to our customers

What are we looking for?

  • A native level or equivalent of Spanish, Italian and Portuguese (spoken & written) with exceptional grammar and spelling skills

  • High English level, with exceptional grammar and spelling skills

  • Genuine passion for delivering outstanding customer service

  • Previous experience in a customer-facing role or a call centre environment would be a plus

  • Flexibility, adaptability and ability to multi-task

  • Confidence and an enthusiastic telephone manner

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team spirit and a £can do£ attitude

What do we offer?

  • Full-time contract (39 hours/week) and part-time shifts available

  • Competitive salary

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Agent (native level of French and English)

Would you like to work for a worldwide well-known fashion brand? Are you passionate about delivering outstanding customer service?

If so, this opportunity is for you!

We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

The role will require you to develop a sound understanding of the product and services and to embrace brand values. You will work collaboratively with customers to answer product information requests and resolve queries in a skilful and professional manner ensuring a timely and consumer centric resolution.

What will you be doing?

  • Resolving every customer contact in a skilful, professional and empathetic manner via telephone, chat and email

  • Ensuring that resolutions to consumer queries are achieved in a timely manner

  • Amplifying the voice of the customer by escalating customer feedback and ideas for improvement

  • Wowing our customers with amazing brand knowledge and championing the brand at all times

  • Delivering a high-quality service, personalising communications to fit the customer£s individual style, brand values and the required brand tone of voice

  • Developing a sound understanding of the products offered by our client and embracing company values as your own

  • Achieving key metrics, targets and goals ensuring the highest level of service is delivered to our customers

What are we looking for?

  • A native level or equivalent of French and English (spoken & written) with exceptional grammar and spelling skills

  • High English level, with exceptional grammar and spelling skills

  • Genuine passion for delivering outstanding customer service

  • Previous experience in a customer-facing role or a call centre environment would be a plus

  • Flexibility, adaptability and ability to multi-task

  • Confidence and an enthusiastic telephone manner

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team spirit and a £can do£ attitude

What do we offer?

  • Full-time contract (39 hours/week) and part-time shifts available

  • Competitive salary

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!