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Talent and Development Trainer

196-121

 We are looking for a trainer to join our Learning & Development team. You will be responsible for the design, delivery, follow up and evaluation of training solutions related to soft skills and transferable technical skills across the business. This is a vital role in an ambitious and international People Team, as you will make sure that our people receive the right knowledge and they have the opportunity to practise new skills, while being a role model in terms of attitude, CPM values and culture.

 

Your daily tasks: 

  • Work alongside the L&D Business Partners to ensure consistency in the Training Program.  

  • Design, deliver and evaluate training sessions within the group learning framework.

  • Curate content to enhance current Training portfolio, both for Instructor Lead and virtual self-paced training.

  • Learn and implement new concepts/skills to build our training catalogue.

  • Ensure that all documentation related to FUNDAE is delivered and signed when appropriate.

  • Ensure that the L&D function offers a quality service.

  • Liaise with L&D Coordinator to ensure a consistent experience for the trainee.

  • Support L&D Team with the Learning Management System and provide support for users.

  • Support the L&D Business Partner in the delivery and evaluation of additional L&D interventions cross the business for managers and teams.

  • Support the L&D team in delivering strategic projects.

  • Support L&D Business Partner in identifying and arranging internal training to address competency gaps.

  • Propose improvements in current processes to enhance L&D Team efficiency.

  • Support the wider People Team in delivering strategic projects.

  • Advise employees on training policies and procedures.

  • Promote diversity in the workplace and within our employee cycle.

 

 

Required knowledge, experience and attitude: 

  • Proficient level of English, both spoken and written. Other languages will be a plus.

  • Enthusiastic with a positive attitude, you will have excellent interpersonal skills and ability to communicate at all levels. 

  • Personal efficiency, time management skills and the ability to prioritise competing demands.

  • To effectively lead your training attendees and inspire the wider workforce, managing diverse personalities and viewpoints.

  • Emotional intelligence and the ability to build relationships, motivate and collaborate with others are essential.

  • Able to communicate clearly and effectively through the written and spoken word.

  • Demonstrate and lead on the values, initiatives, and culture of the organisation.

  • Be able to visualise Learning concepts and present them in a meaningful way.

  • Passionate about learning new concepts and acquiring skills.

  • Knowledge about soft skills related topics including Customer Service, Sales and Leadership.

  • Skilled and creative in making engaging presentation

What benefits do we offer? 

  • Full-time contract (39h/week) and fixed schedule Monday – Friday from 9am to 6pm

  • Competitive salary

  • Full initial and continuous training program that will prepare you to deliver the tasks listed above

  • Being part of the CPM People team, with endless opportunities for career development 

  • CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals! 

 

About Us 

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients. 

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.  

We are looking forward to your application! 

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  • Harley-Davidson Brand Ambassador - French

    Independence, authenticity and passion for being on the open road – this is what our client is all about. Harley-Davidson is one of the most recognised and respected brands in the world and the motorcycles they build are living pieces of American history. What unites riders is their freedom-loving, adventure-seeking spirit and Harley-Davidson’s purpose is to fulfil the dreams of people all over the world who are looking for the ultimate ride.

    Like so many success stories, H-D started its journey with little more than a dream and a lot of hard work which has today become a reality enjoyed by an ever-growing international community united in the spirit of individuality and personal freedom. We are looking for extraordinary people to immerse themselves in the brand and deliver a first-class service to our Harley Owners Group (HOG) members.

    What will you be doing?

    • Providing an impeccable service to Harley-Davidson customers and HOG members

    • Living and breathing H-D values and representing these values through every customer interaction

    • Maximising the HOG member experience by providing a bespoke personalised customer experience to each client

    • Communicating effectively with customers and HOG members via telephone and email to ensure the highest level of customer satisfaction

    • Managing the customer relationship, focusing on developing and retaining customers and members

    • Processing payments on behalf of HOG members when required

    • Driving revenue opportunities through cross-selling and up-selling where relevant

    • Capturing H-D customer & HOG member feedback and reporting back to management to continuously improve customer experience

    What are we looking for?

    • A fluent level of French plus fluency in English (knowledge of other languages is a plus)

    • A natural communicator with excellent verbal and written communication skills

    • E-commerce experience will be appreciated

    • Genuine passion for delivering outstanding customer service

    • Positivity, enthusiasm and a friendly personality

    • Strong listening and influencing skills

    • Resourcefulness and confidence to take the initiative in a fast-paced environment

    • Ability to personalise the customer experience – finding the right tone for each situation

    • A strong team spirit and a “can do” attitude

    • Passion for motorcycles would be a plus!

    What do we offer?

    • Full-time contract (39 hours/week)

    • Fixed Schedule: Monday-Friday 09:00 to 18:00

    • Competitive Salary + completion bonus

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Customer Service Agent - French

    We believe it is the people who make the business and we are looking for like-minded individuals to join us in creating an open, transparent, motivating, inspiring and fun working environment. We are growing fast and have big ambitions, so we work hard. But no worries, work hard = play hard!

    Passion, teamwork, and informal communication are the basis to create a successful experience that allows every traveller to enjoy peace of mind. Want to join our ride?

    Who are we?

    An Airport Transfer companythat operates a global marketplace for ground transportation, dedicated to travellers, travel brands and transfer companies. We cater to the needs of travellers from over 160 countries and help them find the right airport transfer in 180 countries around the globe. Our customers can complete their travel plans with door-to-door transfers by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.

    Job profile

    As a customer service agent, you’ll support the operational performance of all major destinations in the globe. Your day could involve customer contact, transfer company contact, partner contact and on-the-spot problem-solving.

    We highly value our agents. Therefore you will not only have the opportunity to learn and accumulate professional experience but also create an impact with your work!

    What will you be doing?

    • Being the first contact point for our customers;

    • Being the first contact point for the day to day questions from our Transfer companies and partners;

    • Responsible for the fluent day to day operations of the company;

    • Responsible for internal escalation of operational challenges;

    • The eyes and ears of the company where it comes to the quality of service;

    • Ensure that data is accurately entered and managed within the company’s platform;

    • Secure and clean data entry;

    • Proactively working to give every traveller peace of mind before, during and after their transfer.

    What are we looking for?

    • A fluent level of French and English with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    • Genuine passion for delivering outstanding customer service

    • Confidence and an enthusiastic telephone manner

    • Committed to helping others

    Excellent communication and interpersonal skills

    • Highly energetic and likes getting things done

    Able to work independently and has a great sense of responsibility

    • Empathetic and with good listening skills

    • Strong problem-solving abilities

    • Closing abilities

    • Good time management skills

    • Resistant to stress

    • Patient and emotionally resilient.

    What do we offer?

    • Full-time contract (39 hours/week)

    • Schedule: Monday to Friday 9:00 to 18:00

    • Salary: 18.000€ gross per year

    • Bonus: 100€ per month performance bonus available after 3 months completion on service

    • Start date: 28th of June

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Customer Service Agent - English

    We believe it is the people who make the business and we are looking for like-minded individuals to join us in creating an open, transparent, motivating, inspiring and fun working environment. We are growing fast and have big ambitions, so we work hard. But no worries, work hard = play hard!

    Passion, teamwork, and informal communication are the basis to create a successful experience that allows every traveller to enjoy peace of mind. Want to join our ride?

    Who are we?

    An Airport Transfer companythat operates a global marketplace for ground transportation, dedicated to travellers, travel brands and transfer companies. We cater to the needs of travellers from over 160 countries and help them find the right airport transfer in 180 countries around the globe. Our customers can complete their travel plans with door-to-door transfers by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.

    Job profile

    As a customer service agent, you’ll support the operational performance of all major destinations in the globe. Your day could involve customer contact, transfer company contact, partner contact and on-the-spot problem-solving.

    We highly value our agents. Therefore you will not only have the opportunity to learn and accumulate professional experience but also create an impact with your work!

    What will you be doing?

    • Being the first contact point for our customers;

    • Being the first contact point for the day to day questions from our Transfer companies and partners;

    • Responsible for the fluent day to day operations of the company;

    • Responsible for internal escalation of operational challenges;

    • The eyes and ears of the company where it comes to the quality of service;

    • Ensure that data is accurately entered and managed within the company’s platform;

    • Secure and clean data entry;

    • Proactively working to give every traveller peace of mind before, during and after their transfer.

    What are we looking for?

    • A fluent level of English with exceptional grammar and spelling skills (knowledge of other languages is a plus)

    • Genuine passion for delivering outstanding customer service

    • Confidence and an enthusiastic telephone manner

    • Committed to helping others

    Excellent communication and interpersonal skills

    • Highly energetic and likes getting things done

    Able to work independently and has a great sense of responsibility

    • Empathetic and with good listening skills

    • Strong problem-solving abilities

    • Closing abilities

    • Good time management skills

    • Resistant to stress

    • Patient and emotionally resilient.

    What do we offer?

    • Full-time contract (39 hours/week)

    • Schedule: Rotative schedule Monday to Sunday with 2 weekends off per month. Shift 7:00 to 16:00 or 11:00 to 20:00.

    • Salary: 16.500€ gross per year

    • Bonus: 300€ completion bonus after 3 months with no sanctions. 100€ per month performance bonus available after 3 months completion on service

    • Start date: 28thof June

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Diageo - Quality Contact Executive - CPM Thame

    Job Purpose

    To provide exceptional customer experience for all Diageo customers and stakeholders by becoming a ‘product and technical expert’. To be responsible for receiving inbound telephone calls, emails and admin tasks from customers and respond to these on behalf of Diageo. To understand the client’s vision and values and ensure that these are reflected daily throughout the role.

    Key Responsibilities and Accountabilities

    • To have a comprehensive understanding of the client activity, campaign product information

    • Gain in-depth knowledge of ‘bar and cellar’ set-ups including parts used, fault diagnostics and resolution(full training will be given)

    • Spend time ‘in the field and office’ with a Diageo Engineer to get a full understanding of the Guinness Quality processes

    • To become a ‘product and technical expert’

    • To be able to handle all contacts to a high standard

    Knowledge and Experience Required

    • Educated to GCSE/O’Level standard including Maths and English

    • Confident telephone manner, including good communication and listening skills

    • Computer literate

    • Accurate in data capturing

    • Exceptional grammar and letter writing skills with high attention to detail

    Other Information

    • Working Days - Monday – Friday & Rotational Saturdays, Sundays & BH's (with a lieu day given for working weekends or BH’s)

    • Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota'd, Saturdays - 9am - 5pm & Sundays - 9am - 3pm

    • Salary: £18,500

    • Start Date – As soon as possible (Urgent)

    • Location: Thame, UK

    About Us:

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

    We are looking forward to your application!


This job has now been filled but you may be interested in:

 

Harley-Davidson Brand Ambassador - French

Independence, authenticity and passion for being on the open road £" this is what our client is all about. Harley-Davidson is one of the most recognised and respected brands in the world and the motorcycles they build are living pieces of American history. What unites riders is their freedom-loving, adventure-seeking spirit and Harley-Davidson£s purpose is to fulfil the dreams of people all over the world who are looking for the ultimate ride.

Like so many success stories, H-D started its journey with little more than a dream and a lot of hard work which has today become a reality enjoyed by an ever-growing international community united in the spirit of individuality and personal freedom. We are looking for extraordinary people to immerse themselves in the brand and deliver a first-class service to our Harley Owners Group (HOG) members.

What will you be doing?

  • Providing an impeccable service to Harley-Davidson customers and HOG members

  • Living and breathing H-D values and representing these values through every customer interaction

  • Maximising the HOG member experience by providing a bespoke personalised customer experience to each client

  • Communicating effectively with customers and HOG members via telephone and email to ensure the highest level of customer satisfaction

  • Managing the customer relationship, focusing on developing and retaining customers and members

  • Processing payments on behalf of HOG members when required

  • Driving revenue opportunities through cross-selling and up-selling where relevant

  • Capturing H-D customer & HOG member feedback and reporting back to management to continuously improve customer experience

What are we looking for?

  • A fluent level of French plus fluency in English (knowledge of other languages is a plus)

  • A natural communicator with excellent verbal and written communication skills

  • E-commerce experience will be appreciated

  • Genuine passion for delivering outstanding customer service

  • Positivity, enthusiasm and a friendly personality

  • Strong listening and influencing skills

  • Resourcefulness and confidence to take the initiative in a fast-paced environment

  • Ability to personalise the customer experience £" finding the right tone for each situation

  • A strong team spirit and a £can do£ attitude

  • Passion for motorcycles would be a plus!

What do we offer?

  • Full-time contract (39 hours/week)

  • Fixed Schedule: Monday-Friday 09:00 to 18:00

  • Competitive Salary + completion bonus

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Agent - French

We believe it is the people who make the business and we are looking for like-minded individuals to join us in creating an open, transparent, motivating, inspiring and fun working environment. We are growing fast and have big ambitions, so we work hard. But no worries, work hard = play hard!

Passion, teamwork, and informal communication are the basis to create a successful experience that allows every traveller to enjoy peace of mind. Want to join our ride?

Who are we?

An Airport Transfer companythat operates a global marketplace for ground transportation, dedicated to travellers, travel brands and transfer companies. We cater to the needs of travellers from over 160 countries and help them find the right airport transfer in 180 countries around the globe. Our customers can complete their travel plans with door-to-door transfers by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.

Job profile

As a customer service agent, you£ll support the operational performance of all major destinations in the globe. Your day could involve customer contact, transfer company contact, partner contact and on-the-spot problem-solving.

We highly value our agents. Therefore you will not only have the opportunity to learn and accumulate professional experience but also create an impact with your work!

What will you be doing?

  • Being the first contact point for our customers;

  • Being the first contact point for the day to day questions from our Transfer companies and partners;

  • Responsible for the fluent day to day operations of the company;

  • Responsible for internal escalation of operational challenges;

  • The eyes and ears of the company where it comes to the quality of service;

  • Ensure that data is accurately entered and managed within the company£s platform;

  • Secure and clean data entry;

  • Proactively working to give every traveller peace of mind before, during and after their transfer.

What are we looking for?

  • A fluent level of French and English with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Committed to helping others

Excellent communication and interpersonal skills

  • Highly energetic and likes getting things done

Able to work independently and has a great sense of responsibility

  • Empathetic and with good listening skills

  • Strong problem-solving abilities

  • Closing abilities

  • Good time management skills

  • Resistant to stress

  • Patient and emotionally resilient.

What do we offer?

  • Full-time contract (39 hours/week)

  • Schedule: Monday to Friday 9:00 to 18:00

  • Salary: 18.000£ gross per year

  • Bonus: 100£ per month performance bonus available after 3 months completion on service

  • Start date: 28th of June

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Agent - English

We believe it is the people who make the business and we are looking for like-minded individuals to join us in creating an open, transparent, motivating, inspiring and fun working environment. We are growing fast and have big ambitions, so we work hard. But no worries, work hard = play hard!

Passion, teamwork, and informal communication are the basis to create a successful experience that allows every traveller to enjoy peace of mind. Want to join our ride?

Who are we?

An Airport Transfer companythat operates a global marketplace for ground transportation, dedicated to travellers, travel brands and transfer companies. We cater to the needs of travellers from over 160 countries and help them find the right airport transfer in 180 countries around the globe. Our customers can complete their travel plans with door-to-door transfers by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.

Job profile

As a customer service agent, you£ll support the operational performance of all major destinations in the globe. Your day could involve customer contact, transfer company contact, partner contact and on-the-spot problem-solving.

We highly value our agents. Therefore you will not only have the opportunity to learn and accumulate professional experience but also create an impact with your work!

What will you be doing?

  • Being the first contact point for our customers;

  • Being the first contact point for the day to day questions from our Transfer companies and partners;

  • Responsible for the fluent day to day operations of the company;

  • Responsible for internal escalation of operational challenges;

  • The eyes and ears of the company where it comes to the quality of service;

  • Ensure that data is accurately entered and managed within the company£s platform;

  • Secure and clean data entry;

  • Proactively working to give every traveller peace of mind before, during and after their transfer.

What are we looking for?

  • A fluent level of English with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Committed to helping others

Excellent communication and interpersonal skills

  • Highly energetic and likes getting things done

Able to work independently and has a great sense of responsibility

  • Empathetic and with good listening skills

  • Strong problem-solving abilities

  • Closing abilities

  • Good time management skills

  • Resistant to stress

  • Patient and emotionally resilient.

What do we offer?

  • Full-time contract (39 hours/week)

  • Schedule: Rotative schedule Monday to Sunday with 2 weekends off per month. Shift 7:00 to 16:00 or 11:00 to 20:00.

  • Salary: 16.500£ gross per year

  • Bonus: 300£ completion bonus after 3 months with no sanctions. 100£ per month performance bonus available after 3 months completion on service

  • Start date: 28thof June

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Diageo - Quality Contact Executive - CPM Thame

Job Purpose

To provide exceptional customer experience for all Diageo customers and stakeholders by becoming a £product and technical expert£. To be responsible for receiving inbound telephone calls, emails and admin tasks from customers and respond to these on behalf of Diageo. To understand the client£s vision and values and ensure that these are reflected daily throughout the role.

Key Responsibilities and Accountabilities

  • To have a comprehensive understanding of the client activity, campaign product information

  • Gain in-depth knowledge of £bar and cellar£ set-ups including parts used, fault diagnostics and resolution(full training will be given)

  • Spend time £in the field and office£ with a Diageo Engineer to get a full understanding of the Guinness Quality processes

  • To become a £product and technical expert£

  • To be able to handle all contacts to a high standard

Knowledge and Experience Required

  • Educated to GCSE/O£Level standard including Maths and English

  • Confident telephone manner, including good communication and listening skills

  • Computer literate

  • Accurate in data capturing

  • Exceptional grammar and letter writing skills with high attention to detail

Other Information

  • Working Days - Monday £" Friday & Rotational Saturdays, Sundays & BH's (with a lieu day given for working weekends or BH£s)

  • Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota'd, Saturdays - 9am - 5pm & Sundays - 9am - 3pm

  • Salary: £18,500

  • Start Date £" As soon as possible (Urgent)

  • Location: Thame, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!

Payroll Technician

The Payroll Technician will support the payroll process, payment process, social security records, implementation of the new payroll system and social security issues. This is an essential role to ensure compliance as a company with payment processes, the final settlement haven been processed on time and fix all social security topics.

Your Daily Tasks:

Support all monthly and annual salary process related to all employees.

Ensure that we are registered all movements related to the social security when the employees finish the relationship with the company.

Support that all social security issues have been processed on time.

Ensure that all final settlement process have been processed on time.

Ensure that all final settlement payment have been processed on time.

Support that all new implementations related to our payroll system have been processed.

The ideal job for you?

Able to communicate clearly and effectively through the written and spoken word.

Personal efficiency and teamwork.

Emotional intelligence and the ability to build relationships, motivate and collaborate with others are essential.

Support to the operations department to provide tools to understand everything related to the payroll tasks.

Good level of English to communicate with our international team.

Good computer skills and experience with MS Office.

Knowledge of the Social Secuirty system.

Knowledge of the SEPE system.

Knowledge of Meta4 (Global, PPNET and GTA).

Knowledge of payslips, sickness leaves and

Titulation of Labour Relations.

What Benefits Do We Offer?

Full time contract 39h/week (Monday to Thursday 9-18, Friday 9-17).

Temporary contract of 2 months.

Competitive salary.

Being part of a constantly growing company & team, with endless opportunities for career development.

You will work from home temporarily due to the current COVID-19 situation, so fast internet connection is a must.

Start Date: as soon as possible.

Withings - Customer Support Agent (DE)

Description

Withings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing's design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are perfect example of the blend of health and technology.

Your role:

As a Customer Support Agent you will provide a superior customer experience in German via the following pillars:

  • Diagnostics ;Solve complex technical enquiries for all products within the Withing's range

  • Connected Services: Provide support, assistance and guidance setting up connected products, troubleshooting and reporting.

  • Process: Process all client requests in accordance with company process and guidelines across all the product range

  • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

  • Added Value:Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

  • Social Media: Manage social media and third-party reviews and escalations.

  • External ;Assist in complex enquiries that require wider support in Withings to resolve.

Desired experience and skills:

  • Experience in the customer service industry and ideally a contact centre environment.

  • Fluent in German language (spoken and written) plus an advanced level of English.

  • Be well organised and able to prioritise your workload.

  • You're a natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email as an opportunity to delight our customers.

What we offer:

  • Full-time permanent contract (39hours/week)

  • Schedule: Monday - Friday between 9 am and 6.30 pm (*please note the opening hours are subject to change in future)

  • Salary: £23,000 gross per year

  • Being part of a constantly growing company and brand-new project with endless opportunities for career development

  • Working with amazing people from all over the world in a dynamic work environment

  • On-site kitchen, free hot beverages, and vending machines.

  • Urgent start date: ASAP

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Business Development Manager - Fiat Chrysler

The purpose of this role is to deliver high quality, effective communications to automotive brands fleet prospects and customers and support their field teams in their day to day roles.

The role will require you to develop a sound understanding of the brand's range of product and to embrace and live their brand values. You will work collaboratively with prospects and customers

to gain an understanding of their business and company car requirements in a skilful and professional manner using market knowledge to influence decision-makers and promote the brand, and the benefits of a direct relationship.

You will be required to identify opportunities for up-sell and/or cross-sell and engage the relevant

stakeholders accordingly. This will be through a combination of prospecting and account management.

You will need to manage any opportunities through appointments with the field team and beyond as required by developing lasting relationships.

Key Responsibilities and Accountabilities:

  • Demonstrate knowledge and passion for the fleet market to support the creation and identification of opportunities to introduce customers to the brand.

  • Proactively promote the brand's products and the benefits of a direct relationship to decision-makers within the Fleet environment.

  • To ensure service and productivity levels are achieved to an exceptional standard and in line with CPM£s call quality policy.

  • To capture data onto the relevant system paying careful attention to detail and within the agreed SLA.

  • Communicate with a range of internal and external contacts by phone, e-mail, and letter. This will include liaising between parties to ensure that tasks are completed.

  • To handle all channels of communication including inbound & outbound telephone calls from marketing or other activities and ensure that these requests are accurately logged, and any

  • actions completed in a timely manner to agreed standards.

  • Attend briefing sessions & training sessions as required (internally and externally) in line with business requirements.

  • To ensure all set targets are achieved or exceeded monthly.

  • To drive own learning of all the brand's products and the wider fleet market through the utilization of web tools, brochures, specialist press & other mediums.

  • To regularly self-assess and review your own performance in conjunction with your line manager to ensure continued personal development.

  • Assist other members of the team as required, and to take responsibility for the support of other Business Development Managers during periods of holiday or other absence.

Knowledge and Experience Required

  • B2B sales/telephone account management experience is not required, however would be beneficial.

  • Automotive experience is not required, however, an interest in cars or the industry would benefit the candidate.

  • Proficient in MS Office applications (Word, Excel), coupled with good typing skills.

  • Experience of working in a sales focussed/office environment essential.

  • Excellent verbal and written communication skills.

  • Excellent administrative skills.

  • Time management.

  • Ability to work with targets in a pressured environment.

  • Good knowledge of database and reporting systems.

  • Able to prioritise work.

  • Good interpersonal skills together with a strong customer-focused approach.

  • Well organised with the ability to work individually and as part of a team.

  • Ability to solve problems.

What we offer:

  • Working hours: 9:00 am - 17:30 pm, Monday - Friday

  • Basic salary £20,000 gross per year + quarterly performance bonus £600

  • You will work from home temporarily due

  • to the current COVID-19 situation, so fast internet connection is a must.

  • Start Date: 1st of July 2020

  • Location: Thame, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental

ability, veteran status, military obligations, or marital status.

We look forward to your application!

Travelodge - Booking Agent

Would you like to work with the UK's largest independent hotel brand that is dedicated to offering unbeatable value for business and leisure travel? Are you a confident, chatty person who has a flair for sales?

If so, this opportunity is for you!

Travelodge is a well-known, established British hotel brand that offers more than 570 locations across the UK, Ireland and Spain. They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year and they are constantly improving their customer experience by providing quality facilities in essential locations. We are looking for extraordinary people with outstanding sales skills to join our high energy booking team!

What will you be doing?

Handling inbound calls, consisting of booking requests, cancellations, amendments and customer enquiries

Identifying sales opportunities in every call by understanding our customers' needs

Influencing and persuading customers to make reservations now, not think about it and call back later

Upselling our rooms and cross selling our extras, such as breakfast and Wi-Fi, to increase revenue

Working within talk-time targets to deliver minimum calls per hour

Constantly improving product knowledge to deliver the highest quality of information to our customers

Meeting quality compliance standards as well as individual performance targets and contributing to team targets even when your own personal target has been achieved

Dealing with general customer enquiries quickly and efficiently, always trying to spot the sales opportunity!

What are we looking for?

Be fluent in English (plus fluency in Spanish would be an advantage)

Strong interpersonal skills with excellent verbal communication skills

Previous call centre, customer service or other customer facing experience preferred but not essential

Calm demeanour with the ability to deal professionally with challenging calls and difficult situations

Excellent ability to listen and ask appropriate questions to ascertain customer needs

Sales experience would be a benefit but not required

High level of motivation with a drive to meet and exceed targets

A clear, concise and polite manner of speaking - adopting the appropriate tone of voice that puts the customer at ease

A strong work ethic and team spirit

Enthusiasm and a positive attitude

Basic computer skills and accurate data capture skills

What do we offer?

Full-time contract (39 hours/week)

Temporary project

Working shifts: between Monday and Saturday (between 9am-11.30pm)

Immediate start date

Being part of a constantly growing company & team, with endless opportunities for career development

A young, fun, multicultural working environment - one of the best in the city!

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

Location: Barcelona, Spain

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Seniority Level

Entry level

Industry

Outsourcing/Offshoring

Employment Type

Full-time

Job Functions

Inside Sales Rep (Finnish Market) - WFH Anywhere in Spain

Work from the comfort of your own home - anywhere in Spain!

Our client has a long history of innovation and leadership in many scientific industries, focusing on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services and software that address all elements of laboratory management. We are searching for an astute, well-organised and experienced Inside Sales Representative to join our team.

The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities. The key focus will be on the outbound sales of on-demand services contracts as well as assessing customers£ needs for maintenance and repair services for their in-house laboratory equipment. Consequently, this role carries a target quota. Interpretation of customer needs is vital and will lead to the active creation of business opportunities into a credible sales funnel. Customer needs will be identified through active prospecting of the market whilst maintaining existing customer relationships.

What will you be doing?

  • Responding to customer enquiries, emails, web contacts and orders as well as being involved in order fulfilment and post-sales related activities

  • Performing inbound and outbound telephone activities and managing our customer database

  • Managing your own sales funnel

  • Providing pricing & availability, parts identification, order status and proof of delivery assistance to customers

  • As an integral member of the sales team, you will be working together with several internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining & growing the existing customer database

  • Interpreting customer needs and proactively working to fulfil those needs

  • Actively creating business opportunities and representing the brand through every customer interaction

What are we looking for?

  • Be fluent in Finnish and English (verbal & written)

  • Demonstratable effective communication and negotiation skills

  • The ideal candidate would have a Bachelor£s/Master£s degree

  • Previous account management experience would be an advantage

  • Excellent technical knowledge and strategic sales skills

  • Ability to build rapport and demonstrate credibility to build the customer relationship

  • Strong organisation and time-management skills

  • Ambition and willingness to work hard to improve, grow and build your sales knowledge

  • A proactive approach and a strong team spirit

  • High level of motivation with a drive to meet and exceed targets

  • Experience with laboratories and/or analytical instrumentation would be a plus

What do we offer?

  • Full-time contract (39 hours/week)

  • Schedule: Monday-Friday 9am-6pm

  • Base salary of 25.000£ gross per year plus performance bonus (up to 10.000£)

  • 24 days holiday per year on a full-time basis

  • Extensive initial & ongoing training

  • You will work remotely. Residence within Spanish territory is required

  • Interview conducted via video call using Microsoft Team

  • Start Date: July 2021

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Inside Sales Rep. (German Market) WFH anywhere in Spain

Work from the comfort of your own home - anywhere in Spain!

Our client has a long history of innovation and leadership in many scientific industries, focusing on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services and software that address all elements of laboratory management. We are searching for an astute, well-organised and experienced Inside Sales Representative to join our team.

The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities. The key focus will be on the outbound sales of on-demand services contracts as well as assessing customers£ needs for maintenance and repair services for their in-house laboratory equipment. Consequently, this role carries a target quota. Interpretation of customer needs is vital and will lead to the active creation of business opportunities into a credible sales funnel. Customer needs will be identified through active prospecting of the market whilst maintaining existing customer relationships.

What will you be doing?

  • Responding to customer enquiries, emails, web contacts and orders as well as being involved in order fulfilment and post-sales related activities

  • Performing inbound and outbound telephone activities and managing our customer database

  • Managing your own sales funnel

  • Providing pricing & availability, parts identification, order status and proof of delivery assistance to customers

  • As an integral member of the sales team, you will be working together with several internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining & growing the existing customer database

  • Interpreting customer needs and proactively working to fulfil those needs

  • Actively creating business opportunities and representing the brand through every customer interaction

What are we looking for?

  • Be fluent in German and English (verbal & written)

  • Demonstratable effective communication and negotiation skills

  • The ideal candidate would have a Bachelor£s/Master£s degree

  • Previous account management experience would be an advantage

  • Excellent technical knowledge and strategic sales skills

  • Ability to build rapport and demonstrate credibility to build the customer relationship

  • Strong organisation and time-management skills

  • Ambition and willingness to work hard to improve, grow and build your sales knowledge

  • A proactive approach and a strong team spirit

  • High level of motivation with a drive to meet and exceed targets

  • Experience with laboratories and/or analytical instrumentation would be a plus

What do we offer?

  • Full-time contract (39 hours/week)

  • Schedule: Monday-Friday 9am-6pm

  • Base salary of 25.000£ gross per year plus performance bonus (up to 10.000£)

  • 24 days holiday per year on a full-time basis

  • Extensive initial & ongoing training

  • You will work remotely. Residence within Spanish territory is required

  • Interview conducted via video call using Microsoft Team

  • Start Date: July 2021

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Representative - Swedish market

Would you like to be part of a leading global company that is dedicated to using cutting-edge science to help people lead healthier, happier lives? Are you passionate about delivering an outstanding customer experience?

If so, this opportunity is for you!

Through research, development and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

- Delivering exceptional, client-centred resolutions in a timely manner

- Offering an omnichannel service to our consumers via telephone, email, chat and social media

- Developing a sound understanding of the products and services offered by our client

- Embracing our company values and acting as a brand ambassador

What are we looking for?

- A fluent level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

- High level of English (Both written and spoken)

- Genuine passion for delivering outstanding customer service

- Confidence and an enthusiastic telephone manner

- Ability to deal with sensitive calls with empathy

- Strong administrative skills with a keen eye for detail

- A professional outlook and proactive approach to problem solving

- A strong team-work ethic and a £can do£ attitude

What do we offer?

- Full-time contract (39 hours/week)

- Schedule: Fixed hours Monday to Friday - 09:00 to 18:00

- Salary: 16.500£ gross per year

- 24 days holiday per year on full time basis

- Being part of a constantly growing company & team, with endless opportunities for career development

- A modern, international & friendly working environment £" one of the best in the city!

- Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

- You will be working remotely, but you must live in Spain.

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Bentley - Customer Service Executive - Fluent German W English

Must be fluent in German with a high level of English

As a CRE (CC Advisor) for Bentley, you will be responsible for ensuring all key performance measures are met.

As a member of the Bentley Contact Centre team in Manchester, you will handle all contacts (Inbound & Outbound) direct from customers on behalf of Bentley through a range of multi-channel sources (Phone, Mail, Email, Social Media, Bentley App). You will support the team by providing both customer journey management and prospecting communications as well as working closely with the Bentley dealer network.

You will be competent in answering all customer queries from the most basic to complex technical enquiries and ad-hoc tactical campaign management.

Quality will always be at the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key £" delivering expertise and exceptional service.

You will work alongside the Management team to meet the expectation of Bentley (adherence to SLA£s & KPI£s) while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values.

The multilingual teams will consist of Customer Relation Executives with the following languages: English, French, German, Spanish, Italian, Russian, Arabic and Mandarin.

Principle Accountabilities

  • Deal with all consumer contacts (Inbound and Outbound £" Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team

  • Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or ongoing issues

  • Attend briefing sessions (internally and externally) in order to gain an understanding of Clients£ requirements (New products/ New cars/ Brand Knowledge)

  • Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills

  • Demonstrate a commitment to improving the consumer experience

  • To have excellent organisational skills with the ability to prioritise and monitor own workload effectively

  • To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA£s

  • To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally

  • Escalate calls promptly to the next appropriate person, when necessary

  • To maintain a high standard of productivity at all times

  • Expertly handle objections and customer concerns

  • Adherence to GDPR and data breach processes

  • All administrative duties in line with the role

Knowledge and Experience Required:

  • Afluent level of German with a highlevel of spoken/written English with

  • Educated to GCSE standard including Maths and English

  • Ability to deal with demanding customers and escalations

  • Energetic, motivating and positive individual

  • Basic computer skills & accuracy in data capture

  • Confident telephone manner, demonstrating good communication and listening skills

  • Energetic, motivating and positive individual

  • Good grammar and email writing skills (In region language/ English language)

  • Must be comfortable dealing with High Net Worth Customers, with a minimum of 1-year contact/call centre experience.

What we offer:

  • Working hours: Monday £" Sunday, rotating shifts between 07:00 am £" 08:00 pm (*11:45 - 20:00) *Late shift may be reinstated in the future)

  • 37.5 hours a week with some weekends, working every 3 weeks.

  • Salary: £21,400 +5% bonus

  • Quarterly performance bonus after probation period

  • You will work from home due to the current COVID-19 situation, so a fast internet connection is a must.

  • Modern office located 10 minutes from the city centre

  • Limited parking available in the local area (limited parking but a rota will be implemented to ensure that it is shared equally)

  • Initially working from home temporarily due to COVID-19

  • The interview will be conducted via video call using Microsoft Teams

  • Start date: ASAP(Urgent)

  • Location: Manchester, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!