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Telephone Account Manager - Coty

274-088

The purpose of this role is to drive sales for Coty Fragrances & Skincare in the Independent Channel including Independent Department Stores, Pharmacies and Fragrance Boutiques. 

Responsibilities: 

  • You will work collaboratively with internal and external customers to resolve their enquiries skillfully and professionally in a timely and qualitative resolution. 

  • You will build a professional repour with your dedicated list of customers, effectively meeting their product needs and grow sales over time. 

  • No two days will be the same during your time as a Coty Telephone Account Manager. You will be working with some of the most prestigious brands including, Tiffany, Gucci, Marc Jacobs, Hugo Boss, Lacoste and Calvin Klein. 

  • You will also be building relationships with the Field Team, Key Client Contacts and your customers through various communication channels such as inbound and outbound telephone calls, email and at times face to face.

  • To become a ‘product expert’ for Coty

  • To accurately carry out all administrative and caretaker tasks within Excel and our customer management system Salesforce.

Requirements:

  • Educated to GCSE/O’Level standard including Maths and English

  • Confident telephone manner, including good communication and listening skills

  • Ability to deal calmly and professionally with challenging calls

  • Computer literate with and a good understanding of EXCEL

  • Accurate in data capturing

  • Exceptional grammar and letter writing skills

​​​​​​​What do we offer? 

  • Working Days: Monday – Friday

  • Working Hours: 9 am - 5.30 pm

  • Salary: £18,360

  • Start Date – As soon as possible

  • Location: Thame, UK

About Us: 

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!

MORE VACANCIES
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  • Dyson - Customer Service and Sales Agent (Norwegian market)

    We are looking for employees with a fluent level of Norwegian to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    • As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    • In more extenuating circumstances, you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    • You’ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    • Able to speak, read and write Norwegian to a proficient level.

    • Have a good level of English to communicate with our international team.

    • Do you appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    • Good computer skills and experience with MS Office.

    What Benefits Do We Offer?

    • Start date: ** stay tuned for future openings **

    • Full-time position (39h/week), working Monday to Friday from 9am to 6pm, and some Saturdays (rotating) from 9am to 2pm.

    • Salary: 25,000€ gross per year

    • Professional training (paid) that optimally prepares you for your job.

    • Being part of a constantly growing company & team, with endless opportunities for career development.

    • You will work from home until return to the office is allowed, so fast internet connection is a must.

    • Location: Barcelona, Spain

    About us:

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • B2B Outbound Advisor - Fiat Chrysler

    The purpose of this role is to deliver high quality, effective communications to automotive brands fleet prospects and customers and support their field teams in their day to day roles.

    The role will require you to develop a sound understanding of the brand's range of product and to embrace and live their brand values. You will work collaboratively with prospects and customers

    to gain an understanding of their business and company car requirements in a skilful and professional manner using market knowledge to influence decision-makers and promote the brand, and the benefits of a direct relationship.

    You will be required to identify opportunities for up-sell and/or cross-sell and engage the relevant

    stakeholders accordingly. This will be through a combination of prospecting and account management.

    You will need to manage any opportunities through appointments with the field team and beyond as required by developing lasting relationships.

    Key Responsibilities and Accountabilities:

    • Demonstrate knowledge and passion for the fleet market to support the creation and identification of opportunities to introduce customers to the brand.

    • Proactively promote the brand's products and the benefits of a direct relationship to decision-makers within the Fleet environment.

    • To ensure service and productivity levels are achieved to an exceptional standard and in line with CPM’s call quality policy.

    • To capture data onto the relevant system paying careful attention to detail and within the agreed SLA.

    • Communicate with a range of internal and external contacts by phone, e-mail, and letter. This will include liaising between parties to ensure that tasks are completed.

    • To handle all channels of communication including inbound & outbound telephone calls from marketing or other activities and ensure that these requests are accurately logged, and any

    • actions completed in a timely manner to agreed standards.

    • Attend briefing sessions & training sessions as required (internally and externally) in line with business requirements.

    • To ensure all set targets are achieved or exceeded monthly.

    • To drive own learning of all the brand's products and the wider fleet market through the utilization of web tools, brochures, specialist press & other mediums.

    • To regularly self-assess and review your own performance in conjunction with your line manager to ensure continued personal development.

    • Assist other members of the team as required, and to take responsibility for the support of other Business Development Managers during periods of holiday or other absence.

    Knowledge and Experience Required

    • B2B sales/telephone account management experience is not required, however would be beneficial.

    • Automotive experience is not required, however, an interest in cars or the industry would benefit the candidate.

    • Proficient in MS Office applications (Word, Excel), coupled with good typing skills.

    • Experience of working in a sales focussed/office environment essential.

    • Excellent verbal and written communication skills.

    • Excellent administrative skills.

    • Time management.

    • Ability to work with targets in a pressured environment.

    • Good knowledge of database and reporting systems.

    • Able to prioritise work.

    • Good interpersonal skills together with a strong customer-focused approach.

    • Well organised with the ability to work individually and as part of a team.

    • Ability to solve problems.

    What we offer:

    • Working hours: 9:00 am - 17:30 pm, Monday - Friday

    • Salary up to £22,400‬ gross per year

    • You will work from home temporarily due

    • to the current COVID-19 situation, so fast internet connection is a must.

    • Start Date: ASAP

    • Location: Thame, UK

    About Us:

    CPM is an international agencyspecialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental

    ability, veteran status, military obligations, or marital status.

    We look forward to your application!

  • Mazda - Fleet Account Executive – Part-Time

    We have an exciting opportunity for a Fleet Account Executive - Automotive to join our team based in Thame (temporarily remote). This role is varied with elements of Sales, Sales Support, Account Management, Administration and Planning all involved. This role would be ideal for individuals looking to develop their B2B sales/account management experience or someone with ambitions of moving into the field.

    As a Fleet Account Executive - Automotive your role will be varied and will include:

    • Calling new and existing customers

    • Building and maintaining relationships with Fleet Managers/Finance Directors/Sales Directors/Procurement etc.

    • Having tailored business conversations with the aim of booking a face to face appointments for your field contact

    • Understanding of the UK fleet industry and the current considerations for fleets across the country (training given)

    • Working closely with the clients Regional Corporate Sales Managers (RCSM). Involves diary management, demo bookings, assisting with admin tasks etc.

    • Developing territory plans with the Regional Corporate Sales Manager

    • Promoting the brand and products

    • Offering customer support

    • Reporting appointment bookings and customer feedback

    • Making a Real Difference for the client

    You Should:

    • Have an understanding/knowledge of the B2B sales and account management process

    • Be a self-motivator with experience of working towards targets

    • Excellent customer service skills with a confident telephone manner

    • Good communication skills with the ability to liaise with other departments

    • Excellent listening skills with the ability to glean information

    • Good keyboard skills and computer literacy are necessary (understanding of Microsoft Outlook and Excel)

    • Strong administrative skills with a keen eye for detail

    • Have a proactive approach to problem-solving and the day to day task.

    For the successful Fleet Account Executive - Automotive we will also reward you with:

    • Part-time, permanent position working 30 hours flexibly Monday-Friday, between 9 am-5 pm.

    • Salary up to £18,918.

    • Free parking onsite

    • 22 days holiday pro rata + Bank Holidays (Increasing a day a year capped at 31)

    • Sports and Social club - Other flexible benefits after successful probation

    • Location: Thame, UK

    About Us:

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

    We look forward to your application!

  • Lee Wrangler - Customer Service Agent (Polish)

    We are looking for employees with a proficient level of Polish to strengthen our vibrant and motivated customer service team!

    What will you be doing?

    · Resolving customer queries quickly, effectively and efficiently via telephone and email

    · Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience

    · Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately

    · Wowing our customers with amazing brand knowledge and championing the brand at all times

    · Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved

    · Delivering a high-quality service, personalising communications to fit the customer's individual style, brand values and the required brand tone of voice

    What are we looking for?

    · A fluent level of Polish with exceptional grammar and spelling skills

    · Fluent level of English (both written and spoken)

    · Previous experience working in a customer-facing environment and a genuine passion for world-class customer service

    · Confidence and an enthusiastic telephone manner

    · Strong administrative skills with a keen eye for detail

    · A professional outlook and proactive approach to problem solving

    · A strong team-work ethic and a "can do" attitude

    What do we offer?

    · Full-time contract (39 hours/week)

    · Schedule: Monday - Friday from 9am to 6pm

    · Salary: 16.500€ gross per year

    · 24 days holiday per year on full time basis

    · Being part of a constantly growing company & team, with endless opportunities for career development

    · A modern, international & friendly working environment - one of the best in the city!

    · Work hard and have fun! We offer a variety of social events throughout the year

    · Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    · Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    · CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    · CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    · We are looking forward to your application!