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Travelodge -Booking Agent (native level of English)

59-088

Would you like to work with the UK’s largest independent hotel brand that is dedicated to offering unbeatable value for business and leisure travel? Are you a confident, chatty person who has a flair for sales?

If so, this opportunity is for you!

Travelodge is a well-known, established British hotel brand that offers more than 570 locations across the UK, Ireland and Spain. They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year and they are constantly improving their customer experience by providing quality facilities in essential locations. We are looking for extraordinary people with outstanding sales skills to join our high energy booking team!

What will you be doing?

Handling inbound calls, consisting of booking requests, cancellations, amendments and customer enquiries

Identifying sales opportunities in every call by understanding our customers’ needs

Influencing and persuading customers to make reservations now, not think about it and call back later

Upselling our rooms and cross selling our extras, such as breakfast and Wi-Fi, to increase revenue

Working within talk-time targets to deliver minimum calls per hour

Constantly improving product knowledge to deliver the highest quality of information to our customers

Meeting quality compliance standards as well as individual performance targets and contributing to team targets even when your own personal target has been achieved

Dealing with general customer enquiries quickly and efficiently, always trying to spot the sales opportunity!

What are we looking for?

A native level of English (plus fluency in Spanish would be an advantage)

Strong interpersonal skills with excellent verbal communication skills

Previous call centre, customer service or other customer facing experience preferred but not essential

Calm demeanour with the ability to deal professionally with challenging calls and difficult situations

Excellent ability to listen and ask appropriate questions to ascertain customer needs

Sales experience would be a benefit but not required

High level of motivation with a drive to meet and exceed targets

A clear, concise and polite manner of speaking – adopting the appropriate tone of voice that puts the customer at ease

A strong work ethic and team spirit

Enthusiasm and a positive attitude

Basic computer skills and accurate data capture skills

Flexibility to work rotating shift patterns

What do we offer?

Full-time contract (39 hours/week)

Rotating shifts: Monday-Sunday 9am-11:30pm (2 weekends off per month guaranteed)

Start date: 12.01.2021

24 days holiday per year on full time basis

Sales training and coaching to help you to meet and exceed your targets

Being part of a constantly growing company & team, with endless opportunities for career development

A young, fun, multicultural working environment – one of the best in the city!

Unbeatable discounts across all our UK hotels as well as corporate discounts at local bars, cafes, restaurants and health & well-being outlets

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

MORE VACANCIES
MORE VACANCIES
  • Dyson - Customer Service and Sales Agent with Danish

    Note: Starting date is asap, so you must be already based in the province of Barcelona and have a NIE.

    We are looking for employees to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world. Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    • You'll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    • You have a native level of Danish in reading, writing & speaking.

    • You have a good level of English to communicate with our international team

    • Do you appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    • Good computer skills and experience with MS Office.

    What We offer:

    • Starting date: ASAP

    • Permanent contract and full-time position (39h/week)

    • Home based position until return to the office is allowed

    • 25,000 € salary gross/year, as well as a variety of other benefits (meal vouchers, metro tickets, etc).

    • Working hours Monday to Friday between 9 AM - 6 PM, some Saturdays between 9 AM – 2 PM

    • Professional training (paid) that optimally prepares you for your job.

    • Opportunities to grow and develop within the company after six months.

    • A modern, bright, newly renovated office

    • Team activities, summer parties, employee discounts.

    • Location: Barcelona, Spain

    About us

    CPM is an international agency specialized in contact center and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!

  • Dyson UK - Customer Service and Sales Agent (German market)

    We are looking for employees with a native level of German to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    Able to speak, read and write German to a native level (or equivalent).

    Have a good level of English to communicate with our international team.

    Do you appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    Good computer skills and experience with MS Office.

    What benefits do we offer?

    Full-time, 39 hours per week, working Monday to Sunday between 8 AM - 8 PM, two weekends off guaranteed per month.

    Competitive salary/bonus.

    Professional training (paid) that optimally prepares you for your job.

    Working with amazing people from all over the world in a dynamic work environment.

    If successful, you will be required to collect the equipment before your first day of employment from our office in Warrington before starting the training remotely.

    You will work from home temporarily due to the current COVID-19 situation, so fast internet connection is a must.

    You must be living in or near to Warrington, as once we get the all-clear, and it is safe to return according to updates from the government, you will be required to work from the office.

    Interview conducted via video call using Microsoft Teams

    Start Date: February 2021

    Location: Warrington, UK

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

  • Dyson - Customer Service and Sales Agent – Turkish market

    Job Description

    We are looking for employees with a native level of Turkish to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change – this could be an exciting career step for you.

    Your Daily Tasks:

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

    • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

    • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

    • You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    The ideal job for you?

    • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

    • Able to speak, read and write Turkish to a native level (or equivalent).

    • Have a good level of English to communicate with our international team.

    • You appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.

    • Good computer skills and experience with MS Office.

    • You have a NIE number and live in the province of Barcelona (mandatory).

    What we offer:

    • Starting date: February 8th, 2021.

    • Work from home until return to the office is allowed.

    • Full-time (39hrs), permanent contract.

    • Salary: 21.000€ gross per year as well as a variety of other benefits (meal vouchers, metro tickets, benefits in restaurants, etc).

    • Working hours: rotative days from Monday to Sunday from 7:00 to 16:00. 2 weekends off per month guaranteed.

    • Professional training (paid) that optimally prepares you for your job.

    • Being part of a constantly growing company & team, with endless opportunities for career development.

    • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets.

    • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

    We are looking forward to your application!

  • Dyson - Operations Manager (NEU)

    We are searching for an experienced Operations Manager (NEU) to join our Dyson team. This is a senior role and requires interaction with a range of internal and external stakeholders. The NEU Dyson Operations Manager is responsible for planning, overseeing, and leading the Customer Services team for the North European Region (BNL, Poland and Nordics).

    Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

    Your Daily Tasks:

    • Provide support to Head of Operations

    • Ensure that productivity, service levels and quality outcomes are consistently delivered to client’s expectations whilst maintaining a positive culture & high levels of team morale 

    • Successfully lead, coach, develop, monitor and build the team

    • Propose improvements/changes in current processes to enhance Teamefficiency

    • Manage resources to reach objectives in an effective and efficient manner

    • You will be an ambassador for Dyson/CPM always acting as a role model

    • You will have a clear understanding of our client’s requirements, as well as a detailed understanding of CPMs operational capabilities

    • Manage the relationship with the client and all stakeholders

    • You will have a good understanding of KPIs and SLAs, making sure your team (TLs and agents) have a clear understanding of their targets

    • Provide project updates on a consistent basis to various stakeholders about strategy, adjustment and progress

    • Attend weekly / monthly status meetings for each of your clients and make a strong management contribution 

    • Coach, mentor & develop your team to deliver exceptional customer service, achieve targets, produce quality calls, meet/exceed agreed productivity and service levels 

    • Implement & maintain effective working practices in a team environment ensuring that all standards are maintained

    • Proactively manage resource to achieve targets

    • Ensure that development of team members is paramount, through the appropriate use of performance reviews, monthly 121s and appraisals

    Knowledge, Experience & Attitude:

    • Personalefficiency,timemanagementskillsandtheabilitytoprioritizecompetingdemands

    • Effective people management skills to leadthe Dyson NEU teamandinspire and motivate theteam

    • You are an excellent coach with the ability to develop an individual’s performance at all levels.

    • Organizational skills

    • Ability to solve problems creatively

    • Excellent analytical and financial skills

    • GDPR knowledge

    • NPS knowledge

    • You will be Microsoft proficient, particularly Excel.

    • Highly motivated with a drive to sell, achieve & exceed targets.

    • Able to speak, read and write English to a native level (or equivalent). Dutch, Polish or any Nordic language will be a plus!

    What Benefits Do We Offer?

    • Full-time contract

    • Competitive salary plus benefits (meal vouchers, transport card and dental insurance)

    • 24 days holiday per year on full time basis

    • Being part of a constantly growing company & team, with endless opportunities for career development

    • A modern, international & friendly working environment – one of the best in the city!

    • Work hard and have fun! We offer a variety of social events throughout the year

    • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

    • Location: Barcelona, Spain

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!


This job has now been filled but you may be interested in:

 

Dyson - Customer Service and Sales Agent with Danish

Note: Starting date is asap, so you must be already based in the province of Barcelona and have a NIE.

We are looking for employees to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world. Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

Your Daily Tasks:

  • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

  • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

  • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

  • You'll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

The ideal job for you?

  • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

  • You have a native level of Danish in reading, writing & speaking.

  • You have a good level of English to communicate with our international team

  • Do you appreciate excellent customer service? No matter whether it£s a call, email or social media, we want to offer our customers the best possible experience.

  • Good computer skills and experience with MS Office.

What We offer:

  • Starting date: ASAP

  • Permanent contract and full-time position (39h/week)

  • Home based position until return to the office is allowed

  • 25,000 £ salary gross/year, as well as a variety of other benefits (meal vouchers, metro tickets, etc).

  • Working hours Monday to Friday between 9 AM - 6 PM, some Saturdays between 9 AM £" 2 PM

  • Professional training (paid) that optimally prepares you for your job.

  • Opportunities to grow and develop within the company after six months.

  • A modern, bright, newly renovated office

  • Team activities, summer parties, employee discounts.

  • Location: Barcelona, Spain

About us

CPM is an international agency specialized in contact center and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

We are looking forward to your application!

Dyson UK - Customer Service and Sales Agent (German market)

We are looking for employees with a native level of German to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

Your Daily Tasks:

You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

The ideal job for you?

Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

Able to speak, read and write German to a native level (or equivalent).

Have a good level of English to communicate with our international team.

Do you appreciate excellent customer service? No matter whether it£s a call, email or social media, we want to offer our customers the best possible experience.

Good computer skills and experience with MS Office.

What benefits do we offer?

Full-time, 39 hours per week, working Monday to Sunday between 8 AM - 8 PM, two weekends off guaranteed per month.

Competitive salary/bonus.

Professional training (paid) that optimally prepares you for your job.

Working with amazing people from all over the world in a dynamic work environment.

If successful, you will be required to collect the equipment before your first day of employment from our office in Warrington before starting the training remotely.

You will work from home temporarily due to the current COVID-19 situation, so fast internet connection is a must.

You must be living in or near to Warrington, as once we get the all-clear, and it is safe to return according to updates from the government, you will be required to work from the office.

Interview conducted via video call using Microsoft Teams

Start Date: February 2021

Location: Warrington, UK

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Dyson - Customer Service and Sales Agent £" Turkish market

Job Description

We are looking for employees with a native level of Turkish to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change £" this could be an exciting career step for you.

Your Daily Tasks:

  • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.

  • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.

  • In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.

  • Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

The ideal job for you?

  • Are you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the company.

  • Able to speak, read and write Turkish to a native level (or equivalent).

  • Have a good level of English to communicate with our international team.

  • You appreciate excellent customer service? No matter whether it£s a call, email or social media, we want to offer our customers the best possible experience.

  • Good computer skills and experience with MS Office.

  • You have a NIE number and live in the province of Barcelona (mandatory).

What we offer:

  • Starting date: February 8th, 2021.

  • Work from home until return to the office is allowed.

  • Full-time (39hrs), permanent contract.

  • Salary: 21.000£ gross per year as well as a variety of other benefits (meal vouchers, metro tickets, benefits in restaurants, etc).

  • Working hours: rotative days from Monday to Sunday from 7:00 to 16:00. 2 weekends off per month guaranteed.

  • Professional training (paid) that optimally prepares you for your job.

  • Being part of a constantly growing company & team, with endless opportunities for career development.

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets.

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Dyson - Operations Manager (NEU)

We are searching for an experienced Operations Manager (NEU) to join our Dyson team. This is a senior role and requires interaction with a range of internal and external stakeholders. The NEU Dyson Operations Manager is responsible for planning, overseeing, and leading the Customer Services team for the North European Region (BNL, Poland and Nordics).

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you thrive on challenge and are excited by change - this could be an exciting career step for you.

Your Daily Tasks:

  • Provide support to Head of Operations

  • Ensure that productivity, service levels£and£quality outcomes are consistently delivered to client£s expectations whilst maintaining a positive culture£&£high levels of team morale£

  • Successfully lead, coach, develop, monitor£and£build the team

  • Propose improvements/changes in current processes to enhance Teamefficiency

  • Manage resources to reach objectives in an effective and efficient manner

  • You will be an ambassador for Dyson/CPM always acting as a role model

  • You will have a clear understanding of our client£s requirements, as well as a detailed understanding of CPMs operational capabilities

  • Manage the relationship with the client and all stakeholders

  • You will have a good understanding of KPIs and SLAs, making sure your team (TLs and agents) have a clear understanding of their targets

  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustment and progress

  • Attend weekly / monthly status meetings for each of your clients and make a strong management contribution£

  • Coach, mentor & develop your team to deliver exceptional customer service, achieve targets, produce quality calls, meet/exceed agreed productivity and service levels£

  • Implement & maintain effective working practices in a team environment ensuring that all standards are maintained

  • Proactively manage resource to achieve targets

  • Ensure that development of team members is paramount, through the appropriate use of performance reviews, monthly 121s and appraisals

Knowledge, Experience & Attitude:

  • Personalefficiency,timemanagementskillsandtheabilitytoprioritizecompetingdemands

  • Effective people management skills to leadthe Dyson NEU teamandinspire and motivate theteam

  • You are an excellent coach with the ability to develop an individual£s performance at all levels.

  • Organizational skills

  • Ability to solve problems creatively

  • Excellent analytical and financial skills

  • GDPR knowledge

  • NPS knowledge

  • You will be Microsoft proficient, particularly Excel.

  • Highly motivated with a drive to sell, achieve & exceed targets.

  • Able to speak, read and write English to a native level (or equivalent). Dutch, Polish or any Nordic language will be a plus!

What Benefits Do We Offer?

  • Full-time contract

  • Competitive salary plus benefits (meal vouchers, transport card and dental insurance)

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

We are looking forward to your application!

Customer Service Representative - Norwegian full-time (Ref.CP)

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Norwegian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Full-time contract (39 hours/week)

  • Fixed schedule: Monday to Friday 09:00 £" 18:00

  • Salary: 18.000 £ gross per year

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

Customer Service Representative - Norwegian part-time (Ref.CP)

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Norwegian with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Part-time contract (20 hours/week)

  • Fixed schedule: Monday to Friday between 09:00 £" 18:00

  • Salary: Pro-rata of 18.000 £ gross per year (amount for 39hours/week)

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

Customer Service Representative - Swedish full-time (Ref.CP)

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Full-time contract (39 hours/week)

  • Fixed schedule: Monday to Friday 09:00 £" 18:00

  • Salary: 18.000 £ gross per year

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

Customer Service Representative - Swedish part-time (Ref.CP)

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Part-time contract (20 hours/week)

  • Fixed schedule: Monday to Friday between 09:00 £" 18:00

  • Salary: Pro-rata of 18.000 £ gross per year (amount for 39hours/week)

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

Customer Service Representative - Finnish full-time (Ref.CP)

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Finnish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Full-time contract (39 hours/week)

  • Fixed schedule: Monday to Friday 09:00 £" 18:00

  • Salary: 18.000 £ gross per year

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

Customer Service Representative - Finnish part-time (Ref.CP)

Would you like to be part of an established global company that is dedicated to innovation and advancing technology to make the world a cleaner, healthier place? Are you passionate about delivering an outstanding customer experience?If so, this opportunity is for you!

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way

  • Delivering exceptional, client-centred resolutions in a timely manner

  • Offering an omnichannel service to our consumers via telephone, email, chat and social media

  • Developing a sound understanding of the products and services offered by our client

  • Embracing our company values and acting as a brand ambassador

What are we looking for?

  • A native level of Finnish with exceptional grammar and spelling skills (knowledge of other languages is a plus)

  • High level of English (both spoken and written)

  • Genuine passion for delivering outstanding customer service

  • Confidence and an enthusiastic telephone manner

  • Ability to deal with sensitive calls with empathy

  • Strong administrative skills with a keen eye for detail

  • A professional outlook and proactive approach to problem solving

  • A strong team-work ethic and a £can do£ attitude

What do we offer?

  • Part-time contract (20 hours/week)

  • Fixed schedule: Monday to Friday between 09:00 £" 18:00

  • Salary: Pro-rata of 18.000 £ gross per year (amount for 39hours/week)

  • Benefits: dental insurance, knowledge bonus (150£/ month) after 1 month working in the campaign.

  • Monthly bonus between £150 and £50 based on performance

  • 24 days holiday per year on full time basis

  • Being part of a constantly growing company & team, with endless opportunities for career development

  • A modern, international & friendly working environment £" one of the best in the city!

  • Work hard and have fun! We offer a variety of social events throughout the year

  • Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

  • Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

  • Location: Barcelona, Spain

Bentley - Customer Service Executive - Arabic with English

As a CRE (CC Advisor) for Bentley, you will be responsible for ensuring all key performance measures are met.

As a member of the Bentley Contact Centre team in Manchester, you will handle all contacts (Inbound & Outbound) direct from customers on behalf of Bentley through a range of multi-channel sources (Phone, Mail, Email, Social Media, Bentley App). You will support the team by providing both customer journey management and prospecting communications as well as working closely with the Bentley dealer network.

You will be competent in answering all customer queries from the most basic to complex technical enquiries and ad-hoc tactical campaign management.

Quality will always be at the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key £" delivering expertise and exceptional service.

You will work alongside the Management team to meet the expectation of Bentley (adherence of SLA£s & KPI£s) while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values.

The multilingual teams will consist of Customer Relation Executives with the following languages: English, French, German, Spanish, Italian, Russian, Arabic and Mandarin.

Key Responsibilities and Accountabilities

Principle Accountabilities:

Deal with all consumer contacts (Inbound and Outbound £" Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team

Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or on-going issues

Attend briefing sessions (internally and externally) in order to gain an understanding of Clients£ requirements (New products/ New cars/ Brand Knowledge)

Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills

Demonstrate a commitment to improving the consumer experience

To have excellent organisational skills with the ability to prioritise and monitor your own workload effectively

To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA£s

To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally

Escalate calls promptly to the next appropriate person, when necessary

To maintain a high standard of productivity at all times

Expertly handle objections and customer concerns

Adherence to GDPR and data breach processes

All administrative duties in line with the role

Knowledge and Experience Required:

Native level of spoken/written Levantine Arabic as well as fluent spoken/written English

Educated to GCSE standard including Maths and English

Ability to deal with demanding customers and escalations

Energetic, motivating and positive individual

Basic computer skills & accuracy in data capture

Confident telephone manner, demonstrating good communication and listening skills

Energetic, motivating and positive individual

Good grammar and email writing skills (In region language/ English language)

Other:

Open to feedback and ability to improve performance and own development

Professional outlook and self-confident with the skills to demonstrate excellent team player attributes

Have a desire to learn and improve knowledge

Proactively suggest improvements to Seniors, Team Managers and CSM improve the Bentley customer experience

Speaks clearly and concisely at the appropriate pace on phone calls

Adopts a tone & speed of voice that puts the consumer at ease

Demonstrate empathy or sympathy when required

Takes ownership of their own actions

Always professional and demonstrate respect towards all other members of the team

Undertake any other task that is deemed to be a reasonable business request by the Management Team

As a matter, of course, to have good timekeeping, keep a smart casual appearance and to act in a professional manner at all times

What we offer:

Working hours: 37.5 hours a week, work shift patterns, Sunday - Thursday, 7:00 am -15:15 pm / 10:00 am- 18:15 pm

Must be able to work on Sunday's

Salary: £21,400 gross per year

You will work from home temporarily due to the current COVID-19 situation, so fast internet connection is a must.

Must be comfortable dealing with High Net Worth Customers, with a minimum of 2 years Contact/Call centre experience.

Ideally you will have some experience of working from home or be prepared to discuss how you will be able to work efficiently from home.

You will live close to the Manchester, Didsbury area.

Start Date: ASAP

Location: Manchester, UK

Inside Sales Representative (Native Level of German)

Our client has a long history of innovation and leadership in a number of scientific industries with a focus on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services and software that address all elements of laboratory management. We are searching for an astute, well-organised and experienced Inside Sales Representative to join our team.

The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities. The key focus will be on the outbound sales of on-demand services contracts as well as assessing customers£ needs for maintenance and repair services for their in-house laboratory equipment. Consequently, this role carries a target quota. Interpretation of customer needs is vital and will lead to active creation of business opportunities into a credible sales funnel. Customer needs will be identified through active prospecting of the market whilst maintaining existing customer relationships.

What will you be doing?

Responding to customer enquiries, emails, web contacts and orders as well as being involved in order fulfilment and post-sales related activities

Performing inbound and outbound telephone activities and managing our customer database

Managing your own sales funnel

Providing pricing & availability, parts identification, order status and proof of delivery assistance to customers

As an integral member of the sales team, you will be working together with a number of internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining & growing the existing customer database

Interpreting customer needs and proactively working to fulfil those needs

Actively creating business opportunities and representing the brand through every customer interaction

What are we looking for?

A native level of German plus fluency in English (verbal & written)

Demonstratable effective communication and negotiation skills

The ideal candidate would have a Bachelor£s/Master£s degree

Previous account management experience would be an advantage

Excellent technical knowledge and strategic sales skills

Ability to build rapport and demonstrate credibility in order to build the customer relationship

Strong organisation and time-management skills

Ambition and willingness to work hard to improve, grow and build your sales knowledge

A proactive approach and a strong team spirit

High level of motivation with a drive to meet and exceed targets

Experience with laboratories and/or analytical instrumentation would be a plus

What do we offer?

Full-time contract (39 hours/week)

Schedule: Monday-Friday 9am-6pm

Competitive salary plus attractive performance bonus

24 days holiday per year on full time basis

Extensive initial & ongoing training

Being part of a constantly growing company & team, with endless opportunities for career development

A modern, international & professional working environment

Work hard and have fun! We offer a variety of social events throughout the year

Corporate discounts at local bars, cafes, restaurants and health & well-being outlets

Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

Location: Barcelona, Spain

About Us

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.