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Withings Customer Support Agent - French

369-088

Withings is premium developer of digital health and wellness smart devices an focus on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing’s design, manufacture and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

Your role:

As a Customer Support Agent you will provide superior customer experience in French language through the following pillars:

  • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

  • Connected Services: Provide support, assistance and guidance setting up connected products, troubleshooting and reporting

  • Process: Process all client requests in accordance with company process and guidelines across all the product range

  • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

  • Added Value: Identify new opportunities to cross sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience

Desired experience and skills:

  • Have experience in the customer service industry and ideally a contact centre environment

  • Native in French language (spoken and written) plus an advanced level of English

  • Be well organised and able to prioritise your workload

  • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business

  • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers

What we offer:

  • Full-time contract (39hours/week)

  • Schedule: Monday – Friday between 9am and 6.30pm (*please note the opening hours are subject to change in future)

  • Salary €21,500 per year

  • Being part of a constantly growing company and brand new project with endless opportunities for career development

  • Working with amazing people from all over world in a dynamic work environment

  • On-site kitchen, free hot beverages, and vending machines

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

We are looking forward to your application!

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    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

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    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

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    Descripción

    Are you passionate about leading a healthy and active lifestyle? Would you like to be part of a globally successful athletic footwear and fitness apparel company?

    If you also believe in the importance of delivering an exceptional customer experience, this opportunity is for you!

    Our client - New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each member of our international team plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand and deliver a first-class service to our customers.

    What will you be doing?

    Providing an exceptional customer experience making sure all needs are met in the form of voice, chat and email

    Working alongside the Management Team to meet deadlines and achieve goals

    Living and breathing the company values; you will be a brand ambassador

    Becoming an expert on all things New Balance

    Working in a fast-paced environment and showing off your multi-tasking skills

    Maintaining a high level of attention to detail and being meticulous & vigilant

    Personalising the customer experience - finding the right tone for each situation

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    High energy, drive and a friendly personality

    Resourcefulness and confidence to take the initiative in a fast-paced environment

    A strong team-work ethic and a "can do" attitude

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    A modern, international & friendly working environment - one of the best in the city!

    Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

    About Us

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

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    About us:

    CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

    CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

    We are looking forward to your application!